Job Information
Highmark Health Dispatcher - Allegheny General Hospital - Part Time in Pittsburgh, Pennsylvania
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
ESSENTIAL RESPONSIBILITIES
Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
Enters data, using various systems, to communicate information to necessary personnel. (20%)
Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
Uses proper body mechanics. (10%)
Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
Proficiency in the utilization of computer software.
High degree of problem solving and decision making tools
Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
Ability to maintain the highest measure of confidentiality
Accurately performs accounting skills when dealing with money required
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Req ID: J242697