Job Information
Citizens Deposit Operations Sr Specialist in Pittsburgh, Pennsylvania
Description
The Deposit Ops Sr Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project support including spreadsheet creation and updating.
Primary responsibilities include:
Reviewing legal and escheatment documents and determining appropriate action to take
Handing customer, attorney and colleague phone inquiries
Reporting daily volumes and creating action plans
Adherence to risk management requirements, including regulatory and product changes
Processing of miscellaneous customer service requests
Research and Problem Solving
Gathering and reporting of statistical data
GL Reconciliation
Procedure Updates
Process Improvement
Required Skills/Experience:
Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners
Strong written and communications skills
Ability to research and problem solve complex issues
Ability to work under pressure with efficiency and accuracy
Ability to plan and prioritize workload
Able to work with all levels of colleagues from clerical to Senior Management
Word and Excel proficient
GL reconciliation/matching experience
Preferred Skills/Experience:
Excel – ability to create and update spreadsheets
Educational, Certifications and/or Other Professional Credentials:
5+ years of banking operations experience
Associate’s or Bachelor’s degree a plus
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:00AM - 5:00PM, Monday - Friday
Position is fully onsite in Pittsburgh.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
05/21/2024