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Reference #: 2021794 Carnegie Mellon University's Housing Services and the Office of Residential Education create a lived experience that supports, engages, and inspires students throughout their university experience. It's the place they call home, the place where they will learn more about themselves, their community, and the world around them. Within a 24/7 community of support, staff and residents build important relationships that inspire exploration, growth, and learning.

Carnegie Mellon University's department ofHousing Services is searching for an Assistant Director of Housing Operations - Access and General Operations. This is a dynamic opportunityfor someone whothrives in an interesting and challenging work environment. You willserve as an integral housing services team member and will be responsible for the management and oversight of several significant processes within the operations and assignments areas.

Core responsibilities will include:

Management of all annual operational processes, including Opening/Move-In, Winter Break, Move-Out, extensions, early arrivals, and summer operations

Oversight of all Front Reception/Desk Services initiatives, including front reception for Housing Services and Desk Services Assistants for after-hours residential support

Management of all Housing Services access systems and services, including oversight of the CBORD system, electronic locks and keys, and hard keys; conducts trainings related to access, and ensures security of housing buildings through access; coordinates with the University Lockshop and CS-Gold team to troubleshoot and resolve all access-related issues

Direct supervision of two full-time professional staff members, and up to 25 student employees

Oversight of all hiring, on-boarding, and WorkDay processes for all Housing Services student workers, including approving time and payroll

Assist with all Housing Services hiring/recruiting processes for internal staff members

Oversight of Summer Housing and Winter Break assignments processes in conjunction with the Assistant Director of Assignments, and assignments assistance during other key assignments processes including Room Selection, First-Year Assignments, Fraternity & Sorority Assignments, etc.

Oversight and management of Admissions-sponsored events, marketing, messaging, and website initiatives, and general oversight of the Housing Services Makerspaces, including associated purchasing

Oversight of graduate student housing initiatives

Oversight of third-party vendor contracts including the off-campus housing website, student summer storage vendor, and MicroFridge

Liaison with Conference and Events Services related to summer housing, operational timelines, move-out, move-in, etc.

Some project management responsibilities to support departmental initiatives

This role will require on-call duties related to the access issues, and some evening and weekend support during peak times of the year (summer housing, Fall move-in, Room Selection, etc.)

Other duties as assigned

Normal business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Flexibility, excellence, and passion are vital qualities within the Division of Student Affairs. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

Bachelor's Degree required; Masters Degree in Higher Education Administration, Student Affairs, or other related field preferred

3 to 5 years of relevant work experience preferably within a higher education or housing operations setting; experience with supervision, access control, assignments, events and conferences, etc.

A combination of ducation and relevant experience from which comparable knowledge is demonstrated may be considered

Ability to manage multiple tasks, coordinate multiple administrative processes, and ability to work with a wide variety of customers

Requirements:

Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insuranceto an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

LocationPittsburgh, PA Job FunctionHousing and Dining Position TypeStaff - Regular Full Time/Part timeFull time Pay BasisSalary More Information:

Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.

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Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

Statement of Assurance

Carnegie Mellon University considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.