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Reference #: 4354138 THE POSITION NOTE: THIS IS A REPOSTING OF CS-2024-74548-L0635.  IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM JANUARY 25, 2024 TO FEBRUARY 7, 2024, YOU CANNOT SUBMIT A NEW APPLICATION.

Do you have a passion for helping others?  Allegheny County Department of Human Services (DHS), Area Agency on Aging (AAA), is seeking a hard-working, forward-thinking Aging Care Manager 2 who is dedicated to helping assist our residents, 60 years of age and older, to live safe, healthy, and when possible, independent lives.  This is a rewarding career opportunity for a patient, compassionate, and organized person who would enjoy assisting senior citizens with obtaining services and supports to stay active and safe.  Take pride in the work you do and apply with us today!

DESCRIPTION OF WORK

As an Aging Care Manager 2, you will conduct intake casework for the Community Based/Entry Division, Information/Assistance/Intake Unit, while working under the general supervision of the Casework Supervisor.  Within this role, you will conduct the following duties:

Meets AIRS (Alliance of Information and Referral Systems) standards for certification as a CIRS-A (Aging) specialist as eligible and testing is available.  Accumulates necessary credits to maintain certification.

Answers calls and meets with walk-ins (in-person or virtual) to DHS/AAA SeniorLine Call Center daily and as scheduled.  You will also explain the Intake/Assessment/Care Management process for relevant programs to callers and walk-ins.

Identifies and confirms needs and provides callers and walk-ins with relevant accurate information and assistance to access appropriate resources and programs to meet those needs using the Options/Person Centered Counseling approach.  Conducts the intake interview while completing intakes for in-home services, whether referred via SeniorLine phone system, the SeniorLine email, fax, a walk-in or from other sources.

Requests any printed information, brochures, and applications from unit clerical staff to be sent to participants in a timely manner.  Refers those with computer access to DHS/AAA website for this relevant information, as appropriate.

Investigates Dialtrac, County, and DHS/AAA requests and complaints as assigned.  Submits findings to Caseworker 3 or Casework Supervisor for review when completed.

Completes Reports of Need (RON) for consumer situations described as having the potential to meet Protective Services requirements.

Reviews RON with Caseworker 3 or Casework Supervisor immediately upon completion.

Refers RON to Protective Services for further investigation.

Documents all work in the appropriate computer databases in a timely manner.

Meets with older adults at Community Resource/Info/Health Fairs to discuss DHS/AAA services and programs.

Assists with community education including reviewing and developing material for the DHS website as well as electronic and hard copy publications on DHS/AAA services and programs, as assigned.

Assists in researching potential participant resources.  Submits information to unit Casework Supervisors for possible inclusion in DHS/AAA website.

Participates in on-going training to develop and enhance job knowledge and skills.

Work Schedule and Additional Information:

Full-time employment

Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

Salary:In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Six months as an Aging Care Manager 1 or a County Caseworker 1; or

Successful completion of the County Social Casework Intern program; or

Six months of professional human services or nursing experience; and a bachelor's degree in s cial sciences, behavioral sciences, human services, or a closely related field; or

An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement.  For more information on ways to meet PA residency requirements, follow the link and click on Residency.

Hiring preference for this vacancy will be given to candidates who live within Allegheny County.  If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or:

your score may be lower than deserved.

you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.