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Reference #: 4634668 THE POSITION Are you motivated by improving the lives of others and ensuring their rights are respected? The Allegheny County Department of Human Services, Area Agency on Aging (AAA) is seeking hard-working, forward-thinking applicants who are dedicated to helping us assist Allegheny County residents 60 years of age and older to live safe, healthy, and, when possible, independent lives. Achieve your goals, advance your career, and join our team!

DESCRIPTION OF WORK

This position is responsible for advocacy related functions for the Ombudsman Program. You will receive, investigate, and resolve complaints related to health, safety, or rights of older individuals who are consumers of Long-Term Care (LTC) services. This includes ensuring confidentiality for all information and records, with disclosure only according to established procedures. You will complete the required Ombudsman Certification training as well as meet with staff, family members, and other individuals representing the residents to facilitate an amicable solution to each complaint. Related responsibilities include maintaining case records of complaints received, investigations, findings, resolutions, and information while documenting all activity. Additionally, this role provides information and education relating to LTC services and the rights of older individuals who are consumers of LTC for the benefit of everyone on our community.

You will also conduct follow-up visits and telephone contact with facility administration, home services providers, and consumers to verify that the resolution of a complaint remains stable. Any alleged abuse, neglect, exploitation, or abandonment complaints are promptly referred as defined Ombudsman Services rulings, policies, and procedures. Your focus will be to aid our consumers in exercising these rights. This includes representing their interests before government agencies and seeking administrative, legal, and other remedies to protect their health, safety, welfare, and rights. Make a lasting, positive difference in the world with us!

Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: Six months as an Aging Care Manager 1 or a County Caseworker 1; or Successful completion of the County Social Casework Intern program; or Six months of professional human services or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or An equivalent combination of experience and training.

Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from considerat on for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.