Job Information
TEKsystems Customer Care Specialist - Energy/Solar - Remote Within NC in Pineville, North Carolina
Currently seeking a Customer Care Specialist to join the team at an energy company!
This role is remote but the candidate must live in/near Charlotte, NC.
Job Description:
Answer incoming customer telephone calls and log all calls
Work across multiple programs and phone lines and ability to transfer calls
Promote participation in energy efficiency programs that the customer may qualify for
Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
Follow-up on customer calls not immediately resolved
Provide accurate and timely information regarding the status of customers’ application and rebate checks
Communicate with customers via alternative media
Skills & Qualifications
High School diploma or equivalent
1-2 years of previous customer service experience in a call center setting
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Proficient in Microsoft Office
Strong data entry skills in entering information in tracking systems/databases
Proficient in English and Spanish - Preferred
Pay and Benefits
The pay range for this position is $19.00 - $21.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.