Job Information
Leslies PoolMart Water Maintenance Program Director in PHOENIX, Arizona
Description
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie’s Pool Supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.
Job Overview:
The Water Maintenance Manager will be responsible for the productivity and operation of the Water Maintenance team at Leslie’s. This position is responsible for providing Clean, Safe, Beautiful water to our customers through exceptional customer service. The Water Maintenance Manager is customer-facing and is expected to demonstrate a high level of professionalism and to maintain our high standard of customer care. This position is based at Leslie’s Corporate office and has full responsibility for Water Maintenance team operations.
Responsibilities:
Responsible for revenue and profitability of the Water Maintenance department
Is a key relationship manager for Water Maintenance customers.
Manages day to day operational activities of Water Maintenance team.
Ensures the Water Maintenance team receives proper training and development of skill sets.
Responsible to hire, reward, recognize, discipline, or terminate Water Maintenance team associates
Resolves escalated customer complaints / issues.
Ensures optimization of workload and routing.
Research and updates product and labor pricing to ensure profitable margins.
Collaborates with supply chain partners to ensure the use of pro grade products when ordering supplies.
Utilizing company systems (software) to track jobs from initiation through completion and invoicing.
Owns the overall Water Maintenance business for Leslie’s.
Quickly and clearly communicates internally and with customers.
Perform other duties as assigned.
Qualifications:
High School Diploma or GED required; college preferred
1-year managerial experience preferred
Previous experience in a service industry is a plus
Must possess strong pool care knowledge from time spent in pool maintenance or pool industry
Familiarity with pool service language and equipment required
Previous scheduling, dispatching, and service management experience preferred
Able to pass a pre-employment background check, drug test, and motor vehicle report
Valid license, 3 years verifiable driving history and clean driving record
Competencies/Skills:
Ability to work independently and to plan, organize and schedule work
High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing
Maintain positive and cooperative working relationships with customers, supervisor, and team members
Attention to detail and strong customer service skills
Dependability, punctuality, and trustworthiness
Ability to deal with difficult situations in a professional manner
Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
Must be able to adapt quickly in an ever-changing, fast-paced highly cross-functional organization
Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations
Must be able to type and use customer relationship management systems and mobile applications
Excellent team player with a commitment to company values
Ability to grow while managing
Ability to develop an increase in revenue through Selling / Upselling the Value-Add concept
Proficiency in Microsoft Office products
We offer our employees competitive compensation, extensive paid training, a comprehensive and flexible suite of benefits packages, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie’s recognizes a critical component to our continued success is our people . Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.