Job Information
NTT America Solutions, Inc. Supervisor, Critical Facilities Operations in Mesa, Arizona
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Supervises and ensures the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.
Working at NTT
ESSENTIAL DUTIES & RESPONSIBILITIES
Supervises the Data Center Technicians and the Facilities Technicians.
Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
Manages and maintains all training documentation; provides documentation to HR.
Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
Works with customers to provide successful installs that exceed expectations – delight the customer.
Supervises the safety and well-being of all CFOps team.
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
Expert knowledge of low voltage systems, including fire, security and PLCs
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Strong supervisor skills
Excellent communication skills, both written and oral
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
12kV switchgear
480/277 and 208/120 volt electrical generation and distribution systems
Diesel powered AC generator plants up to 2MW
Static UPS systems
Multi-string flooded cell batteries and monitoring systems
Static switches
PLC and relay logic controls
Power monitoring systems
Data center power distribution and management systems
VFD Drives
Large Centrifugal Chillers
Cooling Towers
Water Treatment Systems
HVAC equipment
Computer Room AC Units (CRACs)
Kyoto Cooling Units (where applicable)
Operating Building Management and Industrial PLC Control Systems
Emergency Standby Diesel Generator Systems
Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
Chilled/Condenser Water Pump
Well/Vault or Sump Pumps
Domestic Water systems, including BackFlow Prevention devices.
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures.
Ability to conduct power & fire system capacity, safety and code compliance assessments.
Ability to operate in and promote a rigorous process-driven, team environment.
Ability to logically analyze and solve problems.
Ability to multi-task multiple projects
Detailed oriented
#GlobalDataCentersCareers
EDUCATION & EXPERIENCE
Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years’ related experience.
A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi- conductor or power plant experience).
Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.
Certified Electrician preferred in state where assigned.
CPR/First Aid and NFPA70E Certification during employment.
Forklift Certified.
PHYSICAL REQUIREMENTS
Primarily walking, standing, and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills.
Able to lift heavy equipment, up to 50 pounds.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
Ability to climb ladders and work on raised platform.
WORK CONDITIONS
Typical data center work environment with varying temperatures and loud noises.
Extensive daily usage of a computer or workstation.
Work on site; no telecommuting.
SPECIAL REQUIREMENTS
Must be comfortable working in a highly critical, fast paced environment shifting priorities.
Must be able to respond to emergency situations at the data center.
Must be willing to be part of the after-hours notification and escalation protocol.
Must carry a cell phone for availability during assigned shift and emergency situations.
Must be willing to work outside normal business hours, including weekends, late nights, holidays.
Must wear leather close-toed shoes with a solid rubber sole.
Must possess a current, valid state-issued driver’s license.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 101,000 - $ 139,000.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Skills Summary
Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities
What will make you a good fit for the role?
Workplace type :
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.