Job Information
American Express Senior Quality Engineer, Global Servicing Technology in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Key Responsibilities
Develop Test Strategies, Plans and Execution Artifacts with internal and external partners.
Build and use a deep understanding of the products and technology assets being tested to ensure optimal test coverage.
Direct a team of test managers to build a hard-working team, bring consistency to approaches and artifacts, and implement efficiently across initiatives.
Partner with application architects and environment operations on test infrastructure design
Work with software, infrastructure, and QA engineers to deliver target code quality.
Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation.
Design quality metrics to be collected, collated, and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement.
Provide mentorship to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment.
Find opportunities to adopt innovative testing technologies and techniques.
Leadership
Takes accountability for the success of the team achieving their goals.
Drives the team’s strategy and prioritizes initiatives.
Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas.
Be an efficiency multiplier for the team by analyzing and collaborating to enable the team to be more effective, productive, and demonstrating faster and stronger results.
Mentor and guide team members to success within the team.
Minimum Qualifications
Bachelor’s degree in computer science, computer engineering, or other technical field, or equivalent work experience required; advanced degree preferred.
8 years of proven skills in quality and test engineering in the financial industry specifically the Credit Card Domain with ability to create test data, write test cases, running functional, automated, and/or performance tests, and leading defect resolution
Proven experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
Experience with platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD))
Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; Puppet or Chef; IBM Rational including Urban Code
Ability to work with a number of Quality scanning tools, be able to baseline and measure ongoing quality metrics, and display via Dashboards and to interpret the data to drive the changes needed.
Test certifications such as - QAI, ASQ, IIST, ISEB, ISTQB - are a plus
Strong technical experience working in an area such as : Mainframe, distributed systems and programming languages (Python, Java, etc) along with experience in RDBMS and NoSQL DB
Hands on experience in automation testing & debugging using tools like Selenium, POSTMAN, SOAP UI, REST etc
Experienced knowledge of continuous integration (CI), continuous deployment(CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization
Leadership skills, professional presence, extremely strong interpersonal skills and ability to influence without direct authority.
Qualifications
Salary Range: $90,000.00 to $190,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Job: Technologies
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24010536