Job Information
American Express Senior Analyst-Data Governance & Management in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
As part of the Enterprise Digital & Data Solutions group (EDDS), the Enterprise Acquisition Products and Platforms team (EAPP) is constantly evolving how we serve and meet the needs of our customers. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card, loan, banking, and payment application and onboarding experiences that enable a positive and engaging experience for customers to apply for our products. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.
How will you make an impact in this role?
In this role, you will support data management and governance of digital acquisition data. Through your work and collaboration with key partners, this will help drive initiatives supporting accurate, reliable, and accessible data to be utilized by stakeholders across the enterprise. You will be a critical input towards defining and enabling business success, while ensuring compliance with data regulations, promoting data understanding and minimizing operational risk.
You have a real passion for using data and technologies. You are hands on with data, enjoy being challenged, being part of a collaborative, diverse and inclusive team, and you seek every opportunity to learn.
Responsibilities
Translating requirements into coherent user stories using agile tools and methods
Implementation of data quality standards and processes to ensure accuracy, completeness, and consistency of data across acquisition systems
Delivering the product roadmap and capabilities in collaboration with other delivery teams
Partnering with engineering and design functions throughout the product development lifecycle from ideation to delivery and ongoing iteration
Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape across global markets
Leverage SQL skills to manipulate and analyze large data sets.
Perform in-depth data analysis to derive actionable insights and support decision-making processes
Support the development and maintenance of comprehensive dashboards, reports, and visualizations to track key performance indicators related to KYC-B Risk reporting
Conduct ad-hoc analyses to address specific business questions and support strategic initiatives effectively
Collaborate and communicate with product teams, tech partners, and business stakeholders across the enterprise
Preferred Qualifications
Highly motivated with strong sense of accountability, initiative, and a "can-do" attitude
Bachelor’s Degree preferred
Proficiency in data management tools and technologies
Experience working on projects within the Agile Framework
Proficiency in data analysis/extraction: SQL and Python
A passion for technology, proficient in investigating customer needs and problems; Readiness to contribute ideas on product design, project management and technical solutions.
Demonstrated knowledge or aptitude for product management, ability to define and improve processes
Strong written & verbal communication skills
Ability to work autonomously in a fast-paced environment, navigating ambiguous or unstructured problems and influencing without direct authority, among peers and with leaders, to drive desired outcomes
Qualifications
Salary Range: $60,000.00 to $110,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Data Mgmt and Analytics
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24016806