Job Information
Dignity Health RN International Program Coordinator in Phoenix, Arizona
Overview
Hello humankindness Located conveniently in the heart of Phoenix Arizona. St. Josephs Hospital and Medical Center is a 571-bed not-for-profit hospital that provides a wide range of health social and support services. Founded in 1895 by the Sisters of Mercy St. Josephs was the first hospital in the Phoenix area. More than 125 years later St. Josephs remains dedicated to its mission of caring for the poor and underserved.We are extremely proud to be a nationally recognized center for quality quaternary care medical education and research. St. Josephs includes the internationally renowned Barrow Neurological Institute Norton Thoracic Institute Cancer Center at St. Josephs Ivy Brain Tumor Center and St. Josephs Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics neuro-rehabilitation orthopedics and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.U.S News & World Report routinely ranks St. Josephs among the top hospitals in the United States for neurology and neurosurgery. In addition St. Josephs boasts the Creighton University School of Medicine at St. Josephs and a strategic alliance with Phoenix Childrens Hospital.St. Josephs is consistently named an outstanding place to work and one of Arizonas healthiest employers. Come grow your career with one of Arizonas Most Admired Companies. Look for us on Facebookand follow us on Twitter.For the health of our community ... we are proud to be a tobacco-free campus.
Responsibilities
Coordinates international/destination patient services for Barrow Neurological Institute at St. Joseph's Hospital and Medical Center. Serves as the liaison between patients, physicians, nursing, allied health, support staff, to ensure care is coordinated and culturally attuned. Facilitates and coordinates payment arrangements, billing, medical records transmissions, translation services (if needed) and appointment services for patient. Provides travel information as needed for patient and patient advocate (transportation, lodging, etc.). Works with leaders to develop program components and pathways to deliver effective care and patient experience. Works with marketing team to develop outreach and positioning opportunities and tactics to a variety of internal and external stakeholders. Supports initiatives of the BNI Outreach & Patient Navigation department to facilitate and improve patient care, support, and coordination.
Receives and reviews requests for patient care from international, regional, and statewide patients or their referring physicians, clarifies the patient's condition, gathers necessary medical records and images, and presents the requests to the appropriate physicians and clinicians. Facilitates follow-up communications with patient.
Identifies and initiates referrals for appropriate, interdisciplinary care.
When the patient arrives and begins care, serves as the liaison between the patient, their physicians, and the hospital nursing, allied health, and other members of the greater care team.
Offers seamless direct patient coordination, guidance, education, and serves as a primary resource for questions and navigating entire treatment plan.
Provides ongoing patient follow up, calls, and visits during ongoing care and hospitalizations, as well as emotional/psychosocial support to the patient and patient's advocates (family members, etc.)
Offers patient appropriate bundles/packaged pricing and works with financial office to provide/address anticipated cost of services that will be rendered and connectivity with patient's payment arrangements - including self-pay, insurance products, etc.
Assists in development of bundles.
Assists in development of access protocols and pathway processes.
Identifies and develops internal and external stakeholders to facilitate destination processes.
Works collaboratively with both functions to inform strategies and develop innovative and best-in-class messaging, tactics, outreach materials and programs, messaging.
Helps identify potential referrals sources and markets.
Public face of program in market development opportunities with affinity audiences and potential patients.
Dignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, and adoption assistance.
Qualifications
MINIMUM
Bachelor's degree Nursing
5 years recent acute care experience
8+ years of clinical and operations experience
Interpersonal communications or equivalent
Able to speak read and write fluently in English.
Strong communication skills both on the phone and in-person to effectively interpret and convey complex clinical and financial information to a variety of audiences.
Strong interpersonal skills to effectively navigate a matrix administrative clinical and medical organizational structure.
Complex problem solving strong analytical skills ability to deal with ambiguity.
Computer skills and ability to use hospital billing and record systems.
Arizona Registered Nurse (RN)
American Heart Association Basic Life Support (BLS)
PREFERRED
3+ years in patient-facing clinical program development
3+ years in clinical liaison work interacting with advocating for and troubleshooting patient pathways in a complex medical environment.
Strong working knowledge of clinical back office operations including patient billing interfacing with providers to manage claims and revenue recognition.
Care coordination
Pay Range
$33.60 - $48.73 /hour
We are an equal opportunity/affirmative action employer.