Job Information
ASSA ABLOY Representative Customer Service (General Calls) in Phoenix, Arizona
Career Opportunities: Representative Customer Service (General Calls) (29175)
Requisition ID 29175 - Posted - Hanchett Entry Systems - Electromechanical Solutions - USA: Arizona (Phoenix - S. 51st St) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - No Travel Required
Job Description Print Preview
Summary :
Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment.
Essential Functions and Responsibilities :
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Customer Service:
Interacts with customers; gives information in response to inquires about accounts, products, and services.
Takes care of and settles customer complaints, special orders, or returns via phone or email.
Answers customers’ questions regarding product or service.
Receives and processes orders, provides information concerning pricing, discontinuance, and shipping.
Talks with customers by phone, chat, or email to ensure the best service possible.
Investigates and corrects errors, following customer and company records.
Work with accounting team to address complaints concerning billing.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
Process information in appropriate computer programs as required including; ERP System, Customer Portal, Microsoft Office, CRM, etc.
Operate within and help to improve work procedures for Customer Service using lean manufacturing principles
Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers , Team members and other Employees.
Conform with the organizations ISO 9001 & 14001 requirements.
Other duties or projects as assigned.
Supervisory Responsibilities :
There are no supervisory responsibilities with this position.
Education and/or Experience :
High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.