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Embry Health Program Manager New State Launch - East in Phoenix, Arizona

About eMBRY Health

Looking to join one of the United States' fastest-growing companies? Seeking an opportunity to positively impact the lives of others while transforming the image that our nation's healthcare system is restraining and burdensome? Look no further than eMBRY Health!

In early 2020, Raymond Embry witnessed the need for a more responsive and effective response to the COVID-19 pandemic. Thousands of Arizonans fell ill daily. Communities across the state desperately sought testing services. Embry, a lifelong healthcare industry entrepreneur, and advocate seized the moment and created eMBRY Health to fill the testing void.

Over the last year, eMBRY Health has experienced rapid growth due to the pressing need for COVID-19 testing services. Nearly 300,000 Arizonans benefited from eMBRY Health's critical testing services. In just the last few weeks, eMBRY Health has expanded its national footprint and established testing sites in states such as Florida, Hawaii, Colorado, and Texas. We plan to operate in even more states before the end of 2021.

eMBRY Health offers a dynamic, progressive, and family-inspired work environment. Our Headquarters are located less than 15 minutes away from Downtown Phoenix and Downtown Tempe. Perks for eMBRY Health employees include free healthy snacks, complimentary cold brew coffee, collaborative workspaces, and weekly breakfasts, to name a few.

eMBRY Health's success is fostered in its diversity, team spirit, and a shared employee commitment to make healthcare “smarter” and “more accessible for all.” Now, more than ever, we need qualified, hard-working, and talented individuals with experience in fields such as Phlebotomy, Field Operations, Sales, Patient Success to name a few, who also believe in this mission to join us.

Please take a moment to review our available job openings. Learn how you can join thousands of others and take part in “The eMBRY Health evolution.”

eMBRY Health is committed to equal employment opportunity and recruits and hires applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. eMBRY Health will provide a reasonable accommodation for those with a disability to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us.

Program Manager New State Launch - East Job Summary

eMBRY Health has an outstanding opportunity for a Program Manager to provide program management as well as operational management for the eMBRY Health clinical programs. The position supports our mission of helping people on their path to better health, through quality care. We are innovating healthcare through new initiatives that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering new approaches to total health that puts the patient first.

As a member of the program operations team, this individual works with the Program Director (PD) in coordinating, planning, and developing program activities related to eMBRY Health's New State Launch. The Manager will manage the day-to-day operations of the program and will be expected to promote, educate and develop program-related training for providers at eMBRY Health.

The Program Manager must be or become thoroughly knowledgeable and have the ability to interpret and manage the implementation of the program. This position must know and maintain up-to-date knowledge about program requirements, anticipated changes, and be able to help interpret and implement these changes. You will lead clinical and non-clinical program responsibilities and tasks. This position requires independent decision making, the ability to foresee issues and make recommendations for solutions and then implement solutions. The Program Manager will continually look for opportunities to improve systems, communications and operations. This person must be able to work with different personalities, be able to foster a relationship of trust, as well as be able to keep them on target and ensure they adhere to deadlines.

The individual in this position must be a self-starter, expert time manager and comfortable with a myriad of different projects and tasks. Must be able to act independently and prioritize with ease and accuracy. Must possess a willingness to understand situations and work within parameters not wholly under their control.

As the department continues to build these clinical programs, a strong Program Manager is a pivotal partner in achieving the mission and program goals.

Duties & Responsibilities:

  • Ensure new clinical providers and staff are brought into the program accurately, timely, and efficiently by overseeing the interview, appointment and credentialing processes, and managing deployment activities.

  • Oversee candidate recruitment: planning and arranging interview schedules; advertising, including providing copy and/or original content for websites.

  • Manage onboarding activities, including assigning equipment and arranging access to all systems

  • Work with PD and other involved entities to set up systems that ensure meeting the requirements of the program.

  • Monitor that evaluations are completed in a timely and accurate manner; if not trigger escalation for non-compliance.

  • Manage end-of-clinical staff activities, including off-boarding and exit events.

  • Maintain scheduling software, note changes to attending and clinical shifts.

  • Create and manage a weekly clinical schedule. Organize schedules within scheduling software to ensure accuracy and coordinate changes.

  • Manage onboarding activities for new hires, including assigning equipment and arranging access to all systems.

  • Develops and implements specific internal policies and procedures based upon the requirements of the programs mentioned above.

  • Must be able to develop, implement and manage policies and procedures for each program and site location.

  • Monitor and ensure compliance to the program's policies, including duty hours, effects of leave on board eligibility and similar.

  • Ensures programmatic accreditation and reaccreditation are secured and that all processes around accreditation are efficient, systematized and planned so that they are completed in a timely manner.

  • Develop and manage new program aspects as proposed by PD, including increasing the size of the program.

  • Develop and maintain call schedules for the clinical team, including managing rotations schedules.

  • Develop and implement procedures in compliance with affiliated training sites

  • Plan, develop, and implement Program quality improvement projects; develop initiatives to address concerns.

  • Use tools to help assess clinical team morale and bring concerns to PD.

  • Oversee and manage program funds including reimbursements and purchases per department policies.

  • Coordinate and schedule Training Program meetings and events

    Job Requirements & Qualifications:

  • Bachelor's degree in business, education, social sciences, communications, or healthcare management, or similar

  • 2-3 years of experience in program management or administration, preferably in a healthcare or medical field OR a relevant combination of education/experience.

  • Ability to understand complex rules and interpret them to others

  • Detail-oriented and strong organizational skills

  • Ability to work independently and as a part of a team

  • High proficiency using Microsoft Office products

  • Professional presentation of self, department and office

  • Strong interpersonal communication; strong written and verbal communication skills

  • Ability to learn quickly new online and computer-based systems

  • Demonstrated ability to meet multiple deadlines

  • Demonstrated ability to exercise good professional judgment

    Subsidiaries of Embry Health:

  • TestNOW https://www.testnow.com/

  • Embry Health https://embryhealth.com/

  • Embry Women's Health https://embrywomenshealth.com/

  • Backstage Medical Systems https://backstagemed.com/

  • Embry Aesthetics https://embryaesthetics.com/

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