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American Express Manager-Network Policy & Process in Phoenix, Arizona


It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world—the rest is up to us. The Network Strategy & Operations team (NS&O) is at the heart of the American Express enterprise—powering millions of transactions through our global payments processing network, which we develop and manage.

NS&O is unique within the enterprise. We work across almost every business unit within the organization as well as interact with external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NS&O will challenge you to broaden your skillset and industry acumen, while giving you the chance to be part of driving enterprise growth and helping deliver on our brand promise of trust, security and service.

Network Disputes Product and Regulation is part of the Global Network Policy team within NS&O develops policy/rules which govern American Express products and capabilities & protect the brand and ensures compliance with regulatory and legal requirements.

Reporting to Director – Global Network Policy Planning & Strategy, this role is an exciting opportunity for a talented manager to drive a vision that continues to evolve Network policy and process.

Key responsibilities of the role include:

  • The primary responsibilities for this role will be to manage the end-to-end policy governance prioritization process for the Network team. The governing groups are comprised of senior leaders across the Blue Box to make decisions impacting the Network and overall enterprise.

  • Working with various stakeholders to manage the Network Policy governance program, including: leading prioritization discussions and stakeholder meetings, forecasting and allocating resources, and creating the resulting roadmap.

  • Managing governance process and tracking, including: formulating accompanying material, harmonizing inputs from Network Operations & Policy colleagues, providing guidance and updates to material submitted for executive level audiences, capturing governance decisions and results, and following up on actions.

  • Program management, including: creating and managing the program plan, monitoring progress and reporting results, and developing and executing internal communication actions.

  • Identify and drive process improvements that will benefit Network Policy, Blue Box stakeholders, and partners across the globe.

  • Leading ad hoc requests for presentation material for various meetings supported by the team.

  • Building relationships with colleagues, senior leaders, and governance committee members in an effort to facilitate an effective governance process.

  • Intellectual curiosity and ability to dive into detail, but also outline complex problems, tailoring in simplistic ways, depending on audience.

  • Desire to question the status quo and conceptualize then drive process improvements.



  • Strong program management skills; ability to manage multiple tasks, projects, and objectives in parallel, to track and adjust priorities.

  • Strong relationship management skills; excellent oral, written and presentation communication skills, including the ability to influence without authority, to tailor communications and presentations to address various audiences and drive collaboration.

  • Strong project management skills, ability to host meetings, create agendas, maintain clear meeting notes, follow up to ensure others complete their assigned actions, define and meet milestones, present information to colleagues and leaders, and demonstrate excellent organizational skills.

  • Proven flexibility and adaptability in effectively driving results and developing process strategies.

  • Excellent attention to detail.

  • High performer with executive level presence, able to work independently with little guidance.

Preferred Additional:

  • Four-year college degree or equivalent required.

  • Exposure to the payments industry with specific expertise in industry standards and policy.

  • Multinational and global collaboration experience.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Network

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 22000793