Job Information
American Express Manager - Digital Product Delivery & Integration in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
We are looking for a talented Program Manager to join the ACD Product Delivery & Integration team to support the delivery of efficient, effective, predictable, and compliant transaction processing. PD&I provides support for Strategic Technology Priorities and other high priority initiatives that cross multiple Acquirer and Technical Delivery workstreams and require end-to-end delivery management.
As part of PD&I you will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment. Does this sound like you?
Key Job Responsibilities:
Manager Digital Product Management, PD&I is an exciting opportunity for an experienced professional to be the primary point of contact across ACD product teams responsible for providing program management for larger projects/programs acting as a liaison between project sponsors, stakeholders, product teams and technologies.
This role will focus on:
Project interdependencies responsible for assessing optimal approaches supporting delivery of a variety of key strategic initiatives
Leading cross functional teams on high profile/high visibility Enterprise strategic initiatives
Managing and realizing outcomes by promoting synchronicity of development efforts
Coordinating product efforts across teams establishing and defining key priorities
Supporting planning, prioritization, and execution
Identification and management of risks, issues and dependencies ensuring appropriate mitigation strategies are in place when necessary
Communication across Stakeholder teams including the establishment and facilitation of meetings and the representation of multiple Product teams as necessary
Interface with a broad range of Enterprise LOBs at various levels within the organization and successfully navigate matrixed leadership to drive broad, strategic decision making.
Minimum Qualifications:
3 – 5-year Program Management experience
Solid understanding of Global Merchant Services with deep industry understanding and awareness
Proven strategic thinker with experience in defining and executing global priorities.
Excellent relationship and influence management skills to establish collaborative partnerships across the Enterprise
Strong communication and presentation skills allowing for clear and appropriate messaging across multiple levels/audiences
Problem solver with solid analytical skills
Able to navigate highly complex environments and situations
Ability to influence without direct authority to gain alignment
Strong interpersonal and collaboration skills, including the ability to develop relationships with leaders while appropriately influencing without direct authority
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change, defining priorities for key products/projects that affect the broad direction of the Business
Flexible and willing to participate and collaborate with colleagues in different time zones
Self-starter able to adapt in a fast paced ever changing environment
Understanding of the Agile approach to project management and software development
Knowledge of Rally, one of the most comprehensive Agile project management tools a plus
Bachelor's Degree preferred or relevant years of professional experience
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24018978