Job Information
Insight Global Help Desk Technician in Phoenix, Arizona
Job Description
A client in Phoenix, AZ is looking for a Help Desk Technician to join their team. Responsibilities of this individual are shown below:
Handling Customer Inquiries: Responding to customer questions and complaints related to technical issues.
Troubleshooting: Diagnosing and resolving hardware, software, and networking problems.
System Maintenance: Tracking and resolving system issues within agreed time limits.
User Training: Assisting with the roll-out of new applications and training users.
Documentation: Maintaining records of customer issues and solution strategies.
Collaboration: Interacting with technical support staff and other information systems contacts to identify and resolve system problems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1+ year(s) of experience in a help desk role
Exceptional over the phone customer service skills
Experience troubleshooting remote and onsite
Experience working off of a ticketing system
Proficient in Microsoft Suite (Excel, Word, Teams, etc.) - Experience with Active Directory - password resets, adding/removing security groups, managing users through active directory
Extensive troubleshooting experience with Windows, Mobile Devices, Mac/ Apple Devices
Networking and software troubleshooting null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.