Job Information
American Express Director - Digital Product Management in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Services Group (GSG) at American Express delivers extraordinary customer care to cardmembers and merchants around the world, while providing world-class credit, collections, and fraud services, and driving revenue growth for the company. The Global Card Issuance Product Delivery team is a team of product management professionals leading the product strategy, roadmap, and delivery for the suite of capabilities in support of Card Issuance processes globally. We are responsible for empowering our colleagues with tools and solutions needed to drive engagement and satisfaction with our customers as well as recognize and solve their needs with ease.
We are seeking a Strategic Director, Digital Product Development who is eager to lead a highly motivated team and deliver on multiyear roadmap. This individual will create end-to-end customer journeys and design experiences to build products that our colleagues love while delivering clear business outcomes.
This person will collaborate across the business, operations, and technology teams to manage the entire lifecycle of card replacement, card issuance, card design maintenance & inventory management from ideation to launch and beyond. This role requires a strategic thinker with inquisitiveness to learn complex processes, best practices and device payment policies and trends. The ideal candidate will possess strong leadership skills and a proven track record of managing successful digital products.
Core Responsibilities:
Define and implement the overall card issuance strategy in alignment with Amex’s vision and goals.
Coach and lead a team of high performing product managers and owners through the creation of the platform roadmaps, feature prioritization and execution.
Work with key partners, colleagues, and leadership to define and articulate a product strategy and roadmap with clearly defined business metrics and targets.
Enable cross-functional collaboration with relevant teams within the product scope.
Communicate and build consensus across teams in refining the product backlog and prioritization.
Appropriately identify and raise risks, challenges, opportunities to advance the team.
Uses internal data to understand measures of success and to track performance to inform the roadmap.
Guide the team in translating the product roadmap into well-defined product requirements/user stories and acceptance criteria.
Preferred Qualifications:
8-10 years of experience in Product Management and/or Product Development.
Agile/SAFE experience a plus.
A proven track record of successfully launching and managing digital products.
Minimum Qualifications:
Excellent analytical, strategic thinking, and problem-solving skills
Exceptional communication and interpersonal skills with the ability to influence and inspire others.
Strong project management skills with the ability to manage multiple projects simultaneously.
Experience working with engineering and process teams.
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment.
Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration.
Excellent project and time management skills with the ability to self-initiate on required tasks to drive business outcomes.
Highly motivated and passionate for creating best-in-class products and customer experiences.
Qualifications
Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Job: Product
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24010239