Albertsons Customer Service Representative in PHOENIX, Arizona
Are you a highly motivated individual who can create a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations? Would you like to be a part of one of the most critical business units in our company?
The Customer Support Center located in Northwest Phoenix (27th and 101) is hiring industry leading Customer Service Representatives!! This position is full-time with 2-days off together- always!
What we offer our employees:
Inbound customer service calls
- No cold calling
- No upselling
- Career advancement opportunities
- Great benefits! (medical, vision, dental, 401K, vacation)
- Onsite gym and full-service café!
- Discounts on groceries
What you will do:
- Responsible for problem resolution including identifying and diagnosing customer issues and inquires
- Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
- Provides first level assistance with PC and mobile device troubleshooting
What you bring along:
- Critical listening skills combined with patience and genuine empathy
- Ability to clearly assess a situation and initiative to improve the customer experience
- Confident performing under pressure in a fast-paced environment
- Effective execution of Customer Service skills
- Intermediate to advanced PC skills using: Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers
- Strong verbal and written communication
- Time and attendance are role critical
- Minimum High School Diploma/GED
Albertsons' Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. Albertsons' Companies is privately owned with supermarkets across the country that include: Albertsons, Safeway, Vons, Pavilions, Randall's, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.
AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled