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AIT Worldwide Logistics Customer Service Agent in Phoenix, Arizona

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

AIT is seeking a Customer Service Agent to join our team! The Customer Service Agent must have the ability to troubleshoot and become first point of contact for AIT’s customers seeking help with timely delivery, establishing new relationships, managing and maintaining existing customer’s accounts and assessing customer’s needs translating into results oriented solutions.

This job during COIVD protocols is 50% in the office and 50% remote then will return 100% office-based

What You Will Be Doing Day-to-Day:

  • Manage new and existing customer accounts to assure accurate and timely delivery

  • Serve as a liaison between the sales team and customers to enhance service experience

  • Promote additional services to contribute to overall profit for the station and company.

  • Interact with various agents to set up quotes, routing and rates for domestic freight shipment

  • Monitor the shipment process and take immediate action to correct or solve issues that may occur

  • Suggest improvements in procedures that will increase efficiency reduce errors and better serve our customers

  • Built and maintain relationships with AIT’s customers on a first name basis

  • Other duties assigned as the business deems necessary

    What We Look for in Teammates:

  • A team player who works well with others – being respectful to our teammates is a Core Value!

  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role

  • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently

  • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

    Other Skills We Hope to See:

  • High School diploma required; Associates Degree or equivalent

  • 0-3 years of experience in freight forwarding or customer service/operations/supply chain/logistics industry

  • Must be proficient with Microsoft suites, AS400 is a plus!

  • Strong problem solving skills with ability to develop new ideas and innovative solutions

  • Excellent verbal and written communication skills

  • Must be detail-oriented and able to time manage

  • Ability to work in an extreme fast-pace environment, high movement and pressure

  • Works well individually and team setting.

    What AIT can offer you:

  • Growing company with a record year in performance that continues to scale!

  • Hands-on and passionate CEO that understands the importance of hiring great talent – passionately caring for coworkers is a core value!

  • Laid-back and open-door work environment

  • High performance culture with a focus on a growth mindset where continuous improvement and changing for the better is embraced

  • Opportunity for advancement

  • Competitive compensation package

  • Profit Sharing Bonus (quarterly incentive pay)—great opportunity to earn more with a thriving vertical solution for AIT!

  • Full line up of benefits

  • Tuition assistance

  • Volunteer program – it’s also a core value – we care about our communities!

    AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

    AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to

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