Job Information
American Express Cloud Product Director in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Cloud Product Director
The Cloud Product Director of enterprise cloud product will be part of broader enterprise cloud technology office and managing a team of product managers. This role will help achieving the primary outcomes of the multi cloud strategy including better agility, innovation, and economics for all technology teams.
This technical role will help define, document and drive enterprise cloud roadmap to deliver solutions that standardize and automate cloud platform services across multiple clouds in partnership with broader enterprise cloud and Amex teams to bring best developer experience.
The position requires the ability to work independently, develop thought leadership and gain buy-in across stakeholders. A successful candidate will thrive in a dynamic environment filled with ambiguity and competing demands.
Responsibilities:
Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.
Establishes the strategic approach for the management and monitoring of a product or related group of products based on broad functional goals. Guides team in building the business case and ensures that the team stays on top of the competitive landscape and the industry environment. Provides input into the determination of key private and public cloud product investments/strategies and long-term goals for the function. Responsible for prioritization of features and capabilities.
Align the team with necessary regulatory requirements; assists staff in navigating Risk, Legal or Compliance requirements. Reviews the identified technical problems and solutions delivered by the team. Leads multiple product managers responsible for a related group of products, in the identification and resolution of highly complex technical problems. Accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products.
Contributes to department strategy and goals. Leads and directs their teams in conducting research and analysis. Ensures that the team understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products or related group of products.
Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.
Ownership of roadmap for the next generation cloud design (UX) and features to secure public cloud deployments at scale to increase adoption of cloud services in the American Express Developer community.
As the subject matter expert, help American Express developer community and Cloud Engineering teams with product related questions and hands-on technical training.
Create product related awareness and marketing materials and evangelize the products and product strategy.
Collaborate with Engineering, Operations, and product teams on a day-to-day basis to define and implement roadmaps for enterprise cloud.
Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.
Prepare and present executive level strategies, spotlights, and business cases of key capabilities.
Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.
Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score
Preferred Qualifications:
10 years of experience in Product Management driving cloud infrastructure services product delivery.
BS in Computer Science or equivalent experience, MBA a plus
Experience building enterprise scale technical product requirements and delivery for public and private cloud services.
Technical experience in PaaS, CaaS, Serverless, DBaaS, compute, network, storage, security, and observability tools across multiple clouds.
Understanding of application development ecosystem across several languages (Java, .NET, Go, Python, etc.) and ability to drive the developer requirements across cloud product services.
Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services
Distill a complex set of requirements into defined deliverables.
Explain complex concepts in a way that enables the team to understand what they are doing and why.
Ability to think strategically and execute tactically.
Strong communicator with results-driven attitude
Experience with agile methodology to drive software development and delivery.
Competent in using data-driven processes/tools for decision making.
Qualifications
Salary Range: $170,000.00 to $255,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Job: Technologies
Primary Location: US-California-Palo Alto
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24010158