Campus Pride Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6717807

[Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start]{contrast="auto"}[Caring. Connecting. Growing together.]{contrast="auto"}

Like you,UnitedHealth Groupis strong on innovation. And like you, well go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. Youll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where youll have a chance to make an impact.

[This position is full time. Monday Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am 5pm. It may be necessary, given the business need, to work occasional overtime.]{contrast="auto"}

[We offer 2-4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.]{contrast="auto"}

[Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.]{contrast="auto"}

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Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and/or providers

This is high volume, customer service environment. Youll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

[Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.]{contrast="auto"}