Wells Fargo Call Center Sales Supervisor 2 in Phoenix, Arizona

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent.

It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo Merchant Services specializes in providing solutions such as credit card, debit card, check guarantee, e-commerce and gift cards to businesses of all sizes. WFMS is nationally recognized for its ingenuity and reputation as a leader in the electronics payments industry. We are searching for highly motivated outbound telesales consultants. Come work with a leader in the Electronic Payment industry.

Job Description:

• Responsible for supervising the activities of a team of senior level or investment focused inbound/outbound sales representatives in a telephone sales environment, ensuring that production/revenue goals and customer needs are met through business development and cross sell initiatives.

Duties may include the following:

  • Supervising workflow and quality of sales representatives; working with management to identify opportunities; interface with other Bank departments; communicate company policy, procedures and practices.

  • Reviews tracking and monitoring reports (such as talk times, contacts, accounts opened, cross referrals, etc.) for efficiency and sales improvement opportunities.

  • Develops sales and referral skills; creates individual development plans with staff; promotes campaigns and quarterly contests to meet sales and referral goals.

  • Maintain adequate staffing level to meet production goals; ensures that regulatory licensure and continuing education requirements are met; identifies risk and makes sound recommendations to management; monitors calls to ensure that team members are giving accurate information and following approved practices; communicates company policy, procedures and practices; completes reports or project work as requested by business partners and senior management.

This position is part of a dynamic, fast- paced, customer-oriented sales and support team. We provide a compensation plan that is stable, competitive, realistic and lucrative including a base salary and bonuses.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

  • 4+ years of experience assessing and meeting the needs of customers and/or solving customer problems

  • 3+ years of supervisory or management experience

Desired Qualifications:

  • Leadership experience; including the ability to coach teams, exceed departmental objectives, motivate, and provide performance feedback, all in a fast-paced and ever changing environment

  • Strong attention to detail and accuracy skills

  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

  • Excellent verbal, written, and interpersonal communication skills

  • Effective organizational, multi tasking, and prioritizing skills

  • Experience resolving and working through escalated and complex customer issues

  • Ability to handle information professionally and confidentially

  • 1+ year of merchant card sales experience

  • 2+ years of call center customer service and sales experience in the financial services industry

  • Data collection and reporting experience

  • Experience identifying additional opportunities to sell products and services to customers

  • Experience leading, training, and providing feedback to staff and corresponding managers

  • Ability to provide strong customer service while actively listening and responding in an appropriate manner

  • Knowledge and understanding of call center: reporting/support

  • Outstanding problem solving skills

  • Strong organizational, multi-tasking, and prioritizing skills

  • Leadership experience including; coaching, training, and mentoring

  • Experience resolving and working- through escalated and complex issues

  • Experience delivering results in a fast-paced, deadline driven environment

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5408259&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.