Job Information
Uber Account Manager, UberEats (Phoenix) in Phoenix, Arizona
About the role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team in Arizona. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
What You'll Do
Manage and expand a book of business that consists of the highest value local restaurant groups in Arizona
Collaborate with your accounts and unlock growth and expansion opportunities
Educate the merchants on the value of in-app marketing, Ads, and other product offerings
Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
Maintain merchant retention and facilitate brand expansion
Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
Act as an ambassador of Uber Eats' mission, brand, and product
Basic Qualifications
- At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
Preferred Qualifications
Experience dealing with integration/POS related issues
Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
Effective internal and external communication
Experience in SQL
CRM experience (Salesforce experience a plus)
Google Suite Experience is highly preferred
For Phoenix, AZ-based roles: The base salary range for this role is USD$70,500 per year - USD$78,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform