Job Information
TEKsystems Account Management Representative in Phoenix, Arizona
Customer Support Representative
Location: Phoenix, AZ Hybrid Remote- two days onsite, three days work from home!
Pay Rate: $25.00/hr
About the Role:
We are hiring a Customer Support Representative for a back-office role supporting property management/HOA companies as they onboard with FCB (legacy CIT business). This role does not involve phone or email customer support but focuses on back-office tasks. The candidate will also assist customers in opening CDs.
Top Skills:
CAB Account Management
Customer Service Role (Backoffice Role)
MUST have FISERV experience or experience with Oracle, SAP, or other back-end banking software
MUST have banking experience
Responsibilities:
Account Servicing: Perform data entry, account maintenance, processing, and documentation. Ensure accuracy and compliance with all rules and regulations. Focus on production and quality.
Operations: Perform various operational tasks during customer, vendor, and/or associate inquiries.
Service & Support: Develop with business partners and associates to achieve business goals and streamline the service experience. Determine target needs and provide resolution. Handle escalated and complex support issues.
Business Proficiency: Provide knowledge in the area of work. Assist in troubleshooting for both internal and external parties.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.