Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist in Phnom Penh, Cambodia
You will be part of our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:-
Your Responsibilities
To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
To obtain dangerous goods (DG) approval where necessary.
To create files for consolidation containers (unless performed by dedicated planners).
To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
To support in resolving claims + disputes.
Your Skills and Experiences
At least 1-2 years of working experience in related field (Sea + Air Logistic).
Experience in operations in forwarder field.
Strong communication skills in Khmer and English is preferred.
Good team player, fast learner, negotiation and strong prioritizing skills.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.