Job Information
Penn Medicine Virtual Desktop Administrator (Mid or Senior) in Philadelphia, United States
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate
Department: IS-End User Computing
Location: 555 N Duke St, Lancaster, PA
Hours: Hybrid, M-F, 9-5 ( The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete)
Senior Virtual Desktop Administrator
The Sr. Virtual Desktop Administrator will oversee and be accountable for the standards, security, and operations of Penn Medicines Virtual Desktop Infrastructure (VDI) environment network. This seasoned professional will have experience with enterprise production operations environments and leverage industry and organization best practices in technology and processes to ensure systems are architected and supported to peak efficiency. The Sr. Virtual Desktop Administrator will be act as a lead for the VDI and IT Infrastructure team. They will support an operation that is very customer oriented. Critical to success in this position is customer focused communication, an understanding of the Penn Medicine mission, their business processes/challenges and using innovative thinking to create solutions through business process re-architecture and/or technology.
Accountabilities
Work with Technical Functional Architects with the coordinated design of elements (i.e. servers, storage, networking, devices) that cross IT technology areas in such examples as virtualization and the further integration of healthcare devices and applications.
Responsible for coordinating and leading efforts of SME’s in continual planning and review of existing infrastructure / hardware environments to support, maintain, and improve system reliability and uptime.
Develop strategies to plan, validate, and implement solutions providing value to our end-users.
Responsible for the development of new team members/new hires to instill industry best practices, such as standardization and documentation.
Configure, administer and provide support for centralized virtual desktops (VDI)
Administer Windows user profile management infrastructure and diagnose Windows virtual desktop issues and perform root cause analyses. Prepare images for VDI including Windows desktop OS performance tuning and optimization for VDI
Participate in after-hours on-call rotation to provide support for VDI and other common applications, e.g. MS Exchange
Act as a lead when collaborating with partners to create, administer and optimize virtualized / streamed applications for application layering in VDI.
Create new, and improve existing support procedures and training documentation for operational support teams use
Translate user requirements into VDI solutions using available tools with an eye to deliver optimal user experience and keep the environment efficient
Focus on process optimization at engineering work intake-execution-delivery level.
Lead and coordinate with other administrators and subject matter experts on enterprise projects such as web services, MS Exchange, MS Lync, and systems integration to represent operating system support issues and interact with LGH associates, customers and suppliers to meet service levels
Lead Critical Incident and Post Implementation Reviews related to systems incidents
Review and approve knowledgebase solutions created by IT Systems Administrators
Perform in depth research and/or troubleshooting to identify, resolve, and prevent systems errors
Test, install, and configure new and existing hardware and software.
Review and produce documentation and support materials for team process and procedures
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Education and Experience
- H.S. Diploma/GED with 7+ years Applicable work experience in Systems Administration on Windows platforms.
Or
Bachelor's Degree And 3+ years Applicable work experience in Systems Administration on Windows platforms.
VMWare View Horizons, FIM, PowerShell Scripting, SCOM, SCCM, SharePoint, Exchange, SQL, and Lync experience is required.
Experienced in leading an organization through technology change and understanding the cultural and process impact is required.
5+ years of Working in Citrix/Terminal Server and/or VMWare VDI environments is preferred.
Licenses, Registrations, and Certifications
- VMware Certified Professional 5 – Desktop (VCP5-DT) is preferred.
Required Skills and Abilities
MCSA Windows Server 2012 or 2016
Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Virtual Desktop Administrator
The Virtual Desktop Administrator will be accountable for the standards, security and operations of Penn Medicine's Virtual Desktop environment network. This professional will have experience with enterprise production operations environments and leverage industry and organization best practices in technology and processes to ensure systems are architected and supported to peak efficiency. The Virtual Desktop Administrator will be part of an IT Infrastructure team, which is customer oriented. Critical to success in this position is customer focused communication, an understanding of the Penn Medicine mission, their business processes/challenges and using innovative thinking to create solutions through business process re-architecture and/or technology.
Accountabilities
Configure, administer and provide support for centralized virtual desktops (VDI)
Administer Windows user profile management infrastructure and diagnose Windows virtual desktop issues and perform root cause analyses. Prepare images for VDI including Windows desktop OS performance tuning and optimization for VDI
Participate in after-hours on-call rotation to provide support for VDI and other common applications, e.g. MS Exchange
Collaborate with partners to create, administer and optimize virtualized / streamed applications for application layering in VDI.
Create new, and improve existing support procedures and training documentation for operational support teams use.
Translate user requirements into VDI solutions using available tools with an eye to deliver optimal user experience and keep the environment efficient
Focus on process optimization at engineering work intake-execution-delivery level.
Coordinate with other administrators and subject matter experts on enterprise projects such as web services, MS Exchange, MS Lync, and systems integration to represent operating system support issues and interact with LGH associates, customers and suppliers to meet service levels
Lead Critical Incident and Post Implementation Reviews related to systems incidents
Review and approve knowledgebase solutions created by IT Systems Administrators
Perform in depth research and/or troubleshooting to identify, resolve, and prevent systems errors
Test, install, and configure new and existing hardware and software.
Review and produce documentation and support materials for team process and procedures
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Education and Experience
- H.S. Diploma/GED with 5+ years Applicable work experience in Systems Administration on Windows platforms.
Or
Bachelor's Degree And 3+ years Applicable work experience in Systems Administration on Windows platforms.
VMWare View Horizons, FIM, PowerShell Scripting, SCOM, SCCM, SharePoint, Exchange, SQL, and Lync experience is required.
Experienced in leading an organization through technology change and understanding the cultural and process impact is required.
1+ years of Working in Citrix/Terminal Server and/or VMWare VDI environments is preferred.
Licenses, Registrations, and Certifications
- VMware Certified Professional 5 – Desktop (VCP5-DT) is preferred.
Required Skills and Abilities
Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
MCSA Windows 7 or 8
MCSA Windows Server 2008 or 2012
Working knowledge of Windows XP, 7, and 8 workstation deployment and configuration, including creation and management of workstation images and related imaging systems.
Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 228894