Job Information
Comcast Sr. Manager, Engineering Operations in Philadelphia, Pennsylvania
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Senior Manager Engineering Operations is a key member of the Engineering Operations team. They will contribute to the effectiveness of Freewheel’s global engineering organization through their responsibility of maintaining and evolving operational best practices employed throughout the engineering organization, charting the way to produce a cohesive and standard set of metrics across platforms and geographies to analyze work distribution and inform decision-making, and overseeing budgets and programs that create consistency and efficiency (e.g., onboarding, communications), and nurture a culture that is fun and engaging through management of events such as Hackathon. This role will work directly with product and engineering leaders and key stakeholders in other areas (HR, Finance, Client Services) to identify, define and lead the most impactful changes in these areas. The successful candidate thrives in a fast-paced and dynamic environment, is comfortable with some ambiguity and able to cut through to clarity, earns trust with key partners at all levels and geographies, possesses a growth mindset, and applies a method of continuous improvement to all things.
Job Description
Primary Duties and Responsibilities
The Manager of Engineering Operations performs a wide range of duties including some or all the following:
Driving Performance via Metrics & Analysis:
Prepares and analyzes monthly engineering and resourcing performance reporting. Provides insights and recommendations to engineering leaders to help them optimize and forecast needs to meet departmental objectives.
Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Aligns operational plans with business objectives.
Collaborates with engineering leaders to measure effectiveness and performance.
Operational Efficiency & Best Practices:
Identifies, recommends, and helps drive implementation of engineering industry best practices leveraging available tools with a systematic approach across and throughout the global Engineering organization.
Drives operational compliance, adherence to processes and reinforces enterprise-wide strategic direction in daily operations.
Develops, trains, mentors, and motivates staff members following best practices and procedures developed by management.
Business Acumen & Customer Service:
Consistently exercises independent judgment and discretion in matters of significance.
Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering.
Develops operational and financial objectives. Ensures operational plans are aligned with business objectives.
Directly impacts business results while also contributing to functional strategy development.
Is a solutions-focused, collaborative, and cooperative partner
Communications & Program Coordination (Budget, Events):
Communications: Develops, implements, and improves upon a cohesive communication strategy to tell the Engineering story through metrics, accomplishments, culture, and innovations.
Events: Plans and coordinates events for the global engineering org to cultivate a performance-driven culture (e.g., Hackathon, Watch Parties, Engineers Week, etc.).
Budget: Manages the Engineering org’s engagement budget working closely with the CTO team and their leads. Support the capitalization effort in partnership with Engineering leaders and Finance.
Programs: Initiates, leads, and delivers programs that create operational and financial improvements to the engineering org.
Job Knowledge, skills, and abilities (KSA’s)
Experience:
7+ years’ experience in the Media or Advertising industry with a specific focus on the Software Development Life Cycle/SDLC in a project, program, or operations role (corporate engineering operations experience an asset);
Proficient with tools including Jira, Confluence, Smartsheet, MS Office products, especially Excel
Able to work with BI tools such as Tableau and Looker
Bachelor’s degree in business or technology related field
Communication: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Be transparent.
Planning: Experience developing comprehensive project plans supporting technically focused projects and/or software development deliverables.
Organization: Set priorities, track work, be transparent.
Analyze: Effective at looking at data to inform an approach or decision.
Creativity: Develop new and unique ways to improve operations of the organization and to create new opportunities.
Lead: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Positively influence others to achieve results in the organization's best interest.
Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Enjoys fast paced operationally focused environment.
Working conditions
The Manager of Engineering Operations must execute with team members in multiple remote locations and time zones. Working conditions agree with conditions described within Freewheel’s handbook.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be an enthusiastic learner, user and advocate of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Salary:
National Pay Range: $98,058.42 USD-$229,824.42 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.