Job Information
Exelon Services Analyst - IT in PHILADELPHIA, Pennsylvania
Description
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
PRIMARY DUTIES AND ACCOUNTABILITIES
Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)
Maintain engagement with business and IT partners. (10%)
Assist less experienced personnel. (10%)
Proactively build business/IT knowledge to provide solutions. (10%)
Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)
JOB SCOPE
As assigned, work effectively with outsourcing partners
Performs this service in support of the Work and Asset Management business area
Qualifications
MINIMUM QUALIFICATIONS
Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
Proficient in Microsoft Excel.
Knowledge of utility business practices and processes.
Strong problem solving skills. Excellent communications skills (written and verbal).
PREFERRED QUALIFICATIONS
Bachelors degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.
Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines.
Excellent interpersonal, communication, negotiation and collaboration skills.
Knowledge of integration testing and automation, source code control, and managing production deployments.
Knowledge of SQL (Oracle, SQL Server).
Demonstrated ability to think and apply skillset beyond the day-to-day operations.
Experience participating in operational readiness activities.
Knowledge of ITIL framework and experience with Service, Configuration, and Change Management processes.
Benefits
Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $84,000-$126,000
Annual bonus and incentive pay up to 10%
401(k) match and annual company contribution
Medical, Dental and Vision Insurance
Life and disability insurance
Generous paid time off, including vacation, floating and fixed holidays and sick time
Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
Long Term Incentive Plan for eligible positions
Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
Referral bonus program
And much more
REQNUMBER: 254521
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.