Job Information
ManpowerGroup Service Desk Analyst in Philadelphia, Pennsylvania
Title: Service Desk Analyst
Required Skills:
2-3 years’ experience in IT/Help Desk role
Ability to troubleshoot the below issues (ALL troubleshooting is done over the phone)
Windows, Network, Hardware, Laptop, Monitors, Printers, Wifi, VPN etc.
Hardware: HP
Experience trouble shooting MS Outlook (Microsoft Shop)
Familiar with ServiceNow ticketing system (Comparable systems will also be considered)
Being able to handle 40-60 calls a day, with Janney aiming for a response time of just 2 minutes.
Soft skills
o Professionalism
o Strong communication abilities
o Excellent customer service skills
o Confidence (have to be able to have confidence and be comfortable helping others)
Nice to Have:
Basic skills in Excel, Word, and PowerPoint. Advanced knowledge isn't required as the team has experienced technicians in these areas.
Familiarity with iOS, Mac, iPhone, iPads, and Android devices.
Not a Mac-focused environment (only five in the company), but their clients do use these devices.
Familiarity with Thomas Reuters financial applications
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.