Job Information
TEKsystems Service Desk Analyst in Philadelphia, Pennsylvania
Description:
This Healthcare company has recently merged with a few companies. This has caused there to be an influx of calls for the current Service Desk Analysts . An additional spot has been approved to help handle the call volume.
What our team will be handling:
Level 1 service desk calls (password resets, light troubleshooting with Win 10 and Office 365)
Setting up mobile phones, dual factor authentication
Assisting with logging into EPIC and MyChart
Will be using ServiceNow to track/log calls and delegate issue to the correct team members.
Skills:
Password Reset, Remote Support, Ticketing System, Troubleshooting, Windows 7, Windows 10, Microsoft office, Active directory, O365, Application support, Outlook, Vpn, Mobile device, help desk support, help desk, service desk, customer service, windows, phone support, servicenow
Top Skills Details:
Password Reset,Remote Support,Ticketing System,Troubleshooting,Windows 7,Windows 10,Microsoft office,Active directory,O365,Application support,Outlook,Vpn,Mobile device
Additional Skills & Qualifications:
This position is 100% remote, but Director would like candidates to sit in DE, PA, NJ
The candidate will be using their own device (need Windows 10 or 11) or if they don't have a device we will provide
Shift is Monday to Friday, 9am to 5pm.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.