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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager, Sales Enablement – Offers & Rewards role is responsible for end-to-end development of sales communications materials – to include awareness articles, huddles, job aids, and other tactics – to drive awareness of promotional deals for all Xfinity and NOW lines of business for national and regional sales channels. This highly collaborate role will partner closely with strategy teams, HQ, divisional, and sales channel stakeholders to ensure customer-facing employees have up-to-date and accurate information for available promotions, offers, and Xfinity Rewards benefits available to customers. The ideal candidate has experience working in a residential sales channel, interacting directly with customers. This individual must demonstrate familiarity with simplifying complex offer strategies into easy-to-understand language and will have demonstrated experience developing communications and/or training tactics.

Job Description

Key responsibilities:

• Creative problem solving: Drive continuous improvement in content strategy to solve complex business problems.

• Navigating ambiguity and ability to take initiative: Take action with little information in order to take steps to move a project forward before having all of the answers.

• Attention to detail: Accustomed to ensuring accuracy and completeness of highly detailed technical information.

• Managing through change: Able to manage multiple projects of competing priority with shifting timelines while keeping partners informed.

• Relationship building and Collaboration: Establish and foster relationships with key stakeholders across the organization. Become a trusted source of information for sales channel partners.

Core Responsibilities

• Supports the creation and implementation of sales enablement tactics that inform, educate and enhance the understanding of the Company’s current promotional strategies and Xfinity Rewards.

• Manages and implements sales enablement strategies that coach, foster and reinforce key sales and service behaviors that ensure the sales success of the Company’s products, services and experiences.  

• Creates content to be published to internal sales communications platform, Celestial. Works with key stakeholders to manage content review process and responsible for submission of intake to have content published to platform.

• Ensures the accuracy and completeness of all offer-related content within sales communications platform to include offer availability windows, customer eligibility, pricing, and terms.

• Leads the creation of internal promotional campaign strategies to align with customer-facing brand messaging and tactics.

• Present as subject matter expert on all offer and Xfinity Rewards related projects to divisional and sales channel partners on a weekly basis.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Skills:

Change Management Strategies; Problem Solving; Managing Ambiguity; Detail-Oriented; Personal Initiative; Team Collaboration

Salary:

National Pay Range: $82,155.28 USD-$192,551.45 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Sales