Job Information
Penn Medicine Lead Network Technician in Philadelphia, Pennsylvania
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
The Lead Network Technician resolves issues related to the coordination, control, design, support, and operation of specialized components of a data network such as Local Area Networks (LANs), Wide Area Networks (WANs).
Responsibilities:
Configures tests, maintains, troubleshoots and tunes network infrastructure such as routers, switches, gateways, firewall systems, multi-function switches, and end offices, signaling transfer points.
Participates in network planning for network infrastructure enhancements & expansions.
Serves as backup to manager as needed.
Leads and/or attend meetings and provides status updates to manager and Core Network as needed.
Provides input to the manager for continuous improvement in: process, technology and personnel and Quality Assurance check points.
Acts as lead technician and escalation point for problem resolution, providing guidance to junior members of the team and Mentor/”Buddy” new hires on technical aspects of the job.
Manages assigned projects which include gathering required resources, location walkthroughs, creating rollout plans, researching technology, setting timelines.
Identifies and reports on trends that negatively impact performance of the network. Performs analyses and prepares reports on system problem trends and issues.
Provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.
May be assigned to lead device deployment projects
Maintains local device inventory.
Supports Entity Manager with oversight of ticket resolution and network issues.
Refers other issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Ensures safety of the network; compliance with Health System and other governing body standards especially for clinical systems. Recommends system updates/replacement as needed.
Participates in on-call rotation as assigned.
Performs other duties as assigned.
Education or Equivalent Experience:
High School Diploma/GED. (Required)
Bachelor's degree. (Preferred)
Five or more years of experience in data, voice or video networks. (Required)
Skills/Abilities:
Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment required
Experience working with Health System hardware, software and equipment products, process and/or system design concepts
Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server) and at least two network systems (e.g., Cisco, Nortel)
Experience working with network systems, networking principles
Experience working with network software and hardware
Good communication skills to interact with team members and support personnel
Ability to identify areas of network improvement and need for Network capacity expansion.
Experience working with appropriate programming languages, operating systems and software
Strong customer service orientation and ability to follow through issues to resolution.
Ability to interact with all levels of Health System personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
Familiar with process improvement.
Must be able to function as part of a team providing a high level of quality service to clients
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 225548