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JPMorgan Chase InstaMed Sales Strategy Support Specialist Analyst in Philadelphia, Pennsylvania

InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.

Responsibilities

  • Support Sales and Account Management activities which contribute to the achievement of the annual revenue plan and goals of the organization

  • Demonstrate a thorough understanding of InstaMed solutions, products and processes

  • Review and submit enrollment forms and initiate contracts for Professional Services

  • Shepherd maintenance tasks for typical incoming account requests

  • Validate solution scope and expected volumes for new enrollments

  • Resolve customer escalations and provide the customer with timely status updates and resolution

  • Collaborate with InstaMed Business Development, Contracting, Professional Services and Customer Service in support of our customers

  • Maintain accurate and timely documentation of all activities relevant to the position

  • Any other duties as applicable to the position

Qualifications

  • Excellent people skills and ability to build relationships with customers.

  • Ability to quickly learn and understand InstaMed's solution suite and articulate our value proposition.

  • Sound judgment in setting customer expectations and managing sensitive customer situations.

  • Excellent organizational skills in daily calling activities and follow-ups.

  • Experience in a customer-facing position.

  • Healthcare technology experience preferred.

  • Bachelor's Degree or higher.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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