Job Information
JPMorgan Chase InstaMed Contracting Account Maintenance Analyst in Philadelphia, Pennsylvania
You are a production fast-paced environment enthusiast. You have found the right team!
As a Contracting Account Maintenance Analyst in the HEALTHCARE PMTS CUSTOMER SVCS, you will be responsible for ensuring that change requests are made to the correct and appropriate existing Provider, while upholding the data integrity of the InstaMed Network. You will need attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. You will need to understand InstaMed's standard operating procedures to effectively complete change request tasks. You will assist and take initiative in identifying, assessing, and resolving complex issues and problems, escalating whenever necessary. Effective internal communication and teamwork is required.
Job responsibilities:
Manage multiple work queues and prioritize as necessary to deliver the best possible customer experience.
Review and complete account updates to existing customers.
Complete due diligence and abide by KYC protocol to ensure anti-money laundering standards are met to prevent misrouting of funds during the processing of changes to existing bank accounts.
Coordinate with internal team members to ensure all requirements are completed appropriately and errors are avoided.
Communicate relevant information effectively, such as requirements, updates, and timelines both internally within the company and externally to customers, promoting a positive customer relationship.
Investigate open issues using available resources (Support Tool, Salesforce, etc.) and collaborate with internal stakeholders to bring to resolution.
Master departmental procedural processes, maintain compliance and business requirements, as well as any other duties applicable to the position.
Required qualifications, capabilities and skills:
Proficiency with computer, typing, and Microsoft Office products; easily able to learn new software/programs
Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial
Effective and professional communication
Strong attention to detail, organizational, and time management skills
Resourceful analytic thinking
Sound judgment required
Schedule: Monday - Friday, 8:30am-5:00pm
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans