Job Information
ITW District Manager in Philadelphia, Pennsylvania
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our District Managers ensue the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Supervisory Responsibilities
This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.
Minimum Requirements:
- High school diploma or GED with a minimum of 4 years of relevant experience;
OR
- 1-3 Years of relevant experience with a Bachelor’s Degree;
AND
- Previous management experience is required.
Preferred education and experience:
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Certificates and Licenses
Position/Location dependent.
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Leadership – demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
Finance & Accounting – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
Sales & Marketing – Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
Customer Service – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
COMPETENCIES
Technical and Analytical Skills
Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Teams, Word and Excel.
Synthesizes complex or diverse information.
Collects and researches data.
Uses intuition, experience, and data to drive decision making.
Designs workflows and procedures.
Innovation
Displays original thinking and creativity.
Meets challenges with resourcefulness.
Generates suggestions for improving business.
Develops innovative approaches and ideas.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
Must be dependable, have good attendance, be punctual, and have a positive attitude.
Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and self-direct with little to no supervision.
Thrives in multi-tasking environment and can adjust priorities quickly.
Proven experience in Continuous Improvement activities (i.e. 80/20).
Leadership Skills
Effective organizational, leadership and presentation skills.
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas with the organization.
Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).
Makes self-available to staff.
Provides regular performance feedback.
Solicits and applies customer feedback (internal and external).
Continually works to improve supervisory skills.
Establishes and maintains effective, collaborative work relationships both internally and externally.
Effectively recruits candidates and interviews job applicants for open positions, supporting ITW Diversity and Inclusion strategies.
Represents Hobart Service within their community well.
Recognize unusual or emergency situations and take appropriate actions.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Why work for us?
Competitive pay
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.