Job Information
SAS Retail Services Director Client Services in Philadelphia, Pennsylvania
Director Client Services Job Locations
US-NJ-Warren | US-PA-Phila | US-NY-New York Primary Posting Location : City Warren
Primary Posting Location : State/Province NJ
Primary Posting Location : Postal Code 07059
Requisition ID 2024-432824
Position Type (Portal Searching) Full Time
Category (Portal Searching) Marketing (Corporate): Integrated Marketing, Experiential Marketing
Minimum USD $111,700.00/Yr.
Maximum USD $145,200.00/Yr.
Summary
Director Sales Client Services
At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Sales and Client Services to be responsible for the coordination, management, oversight, and evaluation of the organization's sales and client services functions. As a member of the management team, the Director of Sales and Client Services participates in team management, performance management, strategic planning, budgeting and forecasting initiatives and systems initiatives, in addition to problem-solving and process development. The focus is on delivering measurableresults within the organization that leads to financial success and outstanding program execution for our clients. Results will be attained through effective execution against sales, client services, and overall business performance goals.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer: - Full-Time Benefits (Medical, Dental, Vision, Life) - 401(k) with company match - Training and Career Development - Generous Paid Time-Off Responsibilities: - Advise the go-to-market strategy for the Integrated Retail Team, including but not limited to, product and service portfolio strategy, pricing strategy, channel management strategy, and promotions strategy. - Measure and evaluate sales strategy implementation against intended results. - Develops and implements strategic client services plans to maximize internal capabilities in alignment with the go-to-market strategy. Retain and grow all client relationships. - Architect the sales and client services organization to optimize the go-to-market strategy and scalable growth. - Make adjustments and optimize the sales and client services strategies to maximize our one-to-one consumer interactions. - Identify gaps and best practices in sales and client services operations to improve overall performance. Qualifications: - High School Diploma or GED or equivalent experience is required; Bachelor's Degree in Business Administration or Marketing or equivalent experience is preferred - Experience managing a team of direct and indirect reports - 5+ years of experience in management/leadership experience in a retail sales and client services role - Experience working in a fast-paced, dynamic business environment - Excellent written communication and verbal communication skills - Excellent customer service orientation, decision making, and interpersonal skills
Job Will Remain Open Until Filled
Responsibilities
The Companyis one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Director of Sales and Client Services is responsible for the coordination, management, oversight and evaluation of the organization's sales and client services functions. As a member of the management team, the Director of Sales and Client Services participates in team ma agement, performance management, strategic planning, budgeting and forecasting initiatives and systems initiatives, in addition to problem solving and process development. Focus is on delivering measurableresults within the organization that lead to financial success and outstanding program execution for our clients. Results will be attained through effective execution against sales, client services, and overall business performance goals.
Essential Job Duties and Responsibilities
Setting Sales Strategy - Advise the go-to-market strategy for the Integrated Retail Team, including but not limited to, product and service portfolio strategy, pricing strategy, channel management strategy, and promotions strategy; Develops and implements strategic sales plans and forecasts to achieve corporate objectives for the go-to-market strategy that address the Integrated Retail Team's competitive position, market share, and overall revenue growth; Measure and evaluate sales strategy implementation against intended results. Client Services - Develops and implements strategic client services plans to maximize internal capabilities in alignment with the go-to-market strategy; Oversee the interface with clients including, but not limited to, set up and manage internal service level agreements, supervise timely and accurate tracking and reporting to create value for the clients, troubleshooting issues that impact client expectations, drive and execute formal client program reviews; Monitor and evaluate performance to determine if organizational capabilities are competitive and relevant with regard to customer and competitor trends in the industry; Direct research and development requests to increase sales effectiveness at both the client and organizational levels; Retain and grow all client relationships. Developing Team Capability - Architect the sales and client services organization to optimize the go-to-market strategy and scalable growth; Drive coaching and development as a business critical enabler to increase revenue and overall capability; Sponsor and advise on the formation of key learning initiatives to fuel sales effectiveness and maintain a competitive advantage in an evolving marketplace. Optimization - Make adjustments and optimize the sales and client services strategies to maximize our one-to-one consumer interactions; Work closely with business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in sales and client services operations to improve overall performance. Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. Travel up to 20-35%
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level:
(Required): High School Diploma or GED orequivalent experience (Preferred): Bachelor's Degree, Business Administration or M