Job Information
Pearl River Resort Choctaw MS Room Service Dispatcher in Philadelphia, Mississippi
Overview
Responsible for providing dispatch service for the room service department. Answer all calls in an efficient, courteous and professional manner displaying a high standard of customer services.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
Responsibilities
Answer the Room Service extension in a professional manner and using proper phone etiquette. Provide the requested information to the callers associated with: hours of operation, wait time, menu selections and availability. Insure prompt, expedient and courteous service to all Guests calling in orders.
Speak showing a genuine interest in the Guests' needs or questions and always attempt to accommodate any reasonable request.
Maintain a record of the number of Guests served during the assigned shift. Log the numbers to the tickets in tip records at the end of the shift.
Inquire as to the number of persons in the preferred party. Determine the appropriate tray/table set up according to the party size, room space available and group needs.
Ensure that all transactions or adjustments to the receipt have been made and are properly documented and recorded before ringing up the sale.
Proficiently operate the established POS systems by following the correct cashier procedures, identifying the correct receipt ticket and that the approved comping procedures or Player's Club discounts are followed, when applicable.
Attempt to resolve all Guest complaints when possible or ensure that the Restaurant Manager/Shift Supervisor is immediately contacted to address those Guest's issues, concerns or requests that cannot be corrected at that time.
Maintain the accountability and accuracy of the assigned cash bank drawer and complete all cash and credit transactions according to established cash handling procedures.
Calculate, prepare and maintain any tip payout slips that may be required. Ensure that they are accumulated and/or distributed to the correct Associates as determined by the outlet policies.
Assist the Food Servers in delivering the menu items ordered and dispensing the beverages, alcoholic and non-alcoholic as needed. Function as a Food Server or Banquet Server during peak business times or as required.
Take phone messages as necessary and assist in relieving departmental officials of minor administrative duties, when possible.
Maintain a good working relationship and provide daily detailed communications with the Restaurant Manager, the Food Shift Supervisors, Food and Beverages Leaders and other co-workers.
Conduct themselves at all times in accordance with the established Resort's Mission, Value System, and Guest Promise. Notify co-workers of discrepancies noticed. Adhere to all grooming standards.
Assist in protecting and safeguarding all property assets.
Assists other restaurant personnel with maintenance and cleanliness (side work, opening/closing duties) as necessary.
Responsible for maintaining a consistent, regular attendance record.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of al duties, responsibilities, and skills required of personnel so classified.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above.
Gaming property -- Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is preferred. Previous cash handling experience and experience in using a POS(Point of Sales) system to ring up orders and make change is preferred.
TESTING:
Must be able to pass the Basic Math Test with 85%, must take the required testing identified for this position.
(Testing must be completed within 5 business days of applying in order to be considered for this position.)
SPECIAL QUALIFICATIONS:
Strong organizational and interpersonal skills required. Must be Serv-Safe certified or certifiable with-in 180 days. Must be C.A.R.E. (Controlling Alcohol Risks Effectively) certified before starting to work. Must have experience using POS system.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rul