Job Information
IBM Technical Account Manager in Petaling Jaya, Malaysia
Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a successful Technical Account Manager in Technology Expert Labs, you'll help drive customer satisfaction by providing exceptional technical support. As the primary technical interface to our clients, you will play a critical role in coordinating software support, as well as coordinating onsite services deployment.
If you are passionate about success, with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the life' of this opportunity may include, but not be limited to...
Strong communication skills (written and verbal) with the client, partner, and account team on ongoing customer initiatives and open PMR status.
Coordination of IBM software support for clients by engaging with product teams to fix production outages and carry forward action items to improve ongoing reliability.
Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
Performing services activities such as systems assurance, problem determination, discontinuance, and relocation
Ensuring high levels of client satisfaction with service delivery and technical support
Acting as the IBM technical interface to clients in critical situations and managing the resolution process.
Actively engage the client and build relationship with client key stakeholders/decision makers/influencers to leverage IBM solutions for new initiatives and alerting IBM account team if there are threats to existing IBM install base at the client.
APIWD24
Required Technical and Professional Expertise
Familiar with the design, deployment, optimization and operations of software solutions for IBM zOS such as:
ISPF/TOS/SDSF
VSAM
JCL
RACF
CICS
MQ/Db2
Preferred Technical and Professional Expertise
Experience working on Incident Management.
Experience working with zOS customers and technology.
Project or program certifications including but not limited to PMP, CMMI, Scrum Master or Agile Project Management.
Familiarity of banking zOS environments.
About Business UnitBeing a member of the IBM Technology Expert Labs team is about moving fast. We've a bias for action, and a passion to support our clients as they overcome their most difficult issues. As a team, you will address complex problems, including solution design, solution build and performance and the implementation of the solution with scale and efficiency. You will work alongside a passionate team of individuals who are driving innovation and digital transformation for the benefit of client business value.
With experience in more than 47,000+ customer engagements and 4.4/5.0 engagement satisfaction scores, being a member of the IBM Technology Expert Labs team means you'll join our customers' inner circle helping them modernize, integrate, automate and cultivate trusted AI solutions for the next phase of their journey.
In a world where technology moves at speed, it's essential that we stay ahead of the curve to provide tailored solutions from across IBM's whole product suite that meet our client's needs. It's not enough for us to know that there are problems in the world, it's an obsession that drives us to help our clients modernize and thrive. Always.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.