Job Information
Insight Global DataPower Analyst in Peoria, Illinois
Job Description
We are seeking a skilled DataPower Support Analyst to join our team. Your role will involve managing and resolving technical issues related to DataPower appliances while maintaining high levels of customer satisfaction. As a DataPower Support Analyst, you will diagnose and troubleshoot software and hardware problems, resolve network issues, and educate users to maximize and efficiently use DataPower resources. The ideal candidate will have strong technical skills and be able to communicate effectively to understand the problem and explain its solution.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
* Diagnose and troubleshoot technical issues related to DataPower appliances, including account setup, configuration, and network connectivity.
* Ask customers targeted questions to quickly understand the root of the problem.
* Track DataPower system issues through to resolution within agreed time limits.
* Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
* Ensure all DataPower-related issues are properly logged.
* Prioritize and manage several open issues at one time.
* Follow up with clients to ensure their DataPower systems are fully functional after troubleshooting. Manual testing experience and ability to create automation within DataPower. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.