Job Information
Commonwealth of Pennsylvania Clerical Assistant 2 - Limited Term in Pennsylvania
Clerical Assistant 2 - Limited Term
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Clerical Assistant 2 - Limited Term
Salary
$34,621.00 - $50,915.00 Annually
Location
Montgomery County, PA
Job Type
Civil Service Limited Term Full-Time
Job Number
CS-2024-82359-00102
Department
Department of Labor & Industry
Division
LI BVRS Norristown Dstr Off
Opening Date
04/24/2024
Closing Date
5/7/2024 11:59 PM Eastern
Job Code
00102
Position Number
00099622
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST03
Bureau / Division Code
00126205
Bureau / Division
LI BVRS Norristown District Office
Worksite Address
1875 New Hope Street
City
Norristown, Pennsylvania
Zip Code
19401
Contact Name
Bradley Powell
Contact Email
bradpowell@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for an exciting opportunity to showcase your organizational skills and strong attention to detail? The Department of Labor & Industry is seeking a Clerical Assistant 2 to provide vital office support within the Bureau of Vocational Rehabilitation Services, Norristown District Office. This is a temporary grant funded position, which will support initiatives for increasing customer participation in the Vocational Rehabilitation program and to increase services for people with disabilities to secure and maintain employment and independence. Join our supportive team environment and ensure office operations are conducted as efficiently and effectively as possible!
DESCRIPTION OF WORK
As a Clerical Assistant 2 , you will have the opportunity to provide direct clerical support for Vocational Rehabilitation Counselors. Specific duties include transcribing taped dictation, written notes, case notes, and drafted correspondence from assigned counselors and checking for grammatical neatness and accuracy.
You will be responsible for gathering information from potential participants and entering and updating participant records using a web-based application. You will also generate the automated mailing of the Participant ID letter for new participants, as well as create specialized correspondence as needed. Within this role, you must establish and maintain a clear understanding of all Office of Vocational Rehabilitation (OVR) forms, their function, use, and the information required for completion.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00099622) .
Work Schedule and Additional Information:
Limited-term, full-time employment.
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown.
Salary: Most employees will start at the beginning level of the advertised salary.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (commonwealth title); or
Graduation from high school; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
02
WORK BEHAVIOR 1
Creates, sorts, files, and retrieves physical and electronic documents and folders.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience creating, sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
B. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
C. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
D. I have NO experience related to this work behavior.
03
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of documents you created
The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
The actual duties you performed
Your level of responsibility
04
WORK BEHAVIOR 2 - DATA ENTRY
Enters information into databases or spreadsheets to track and maintain records such as case files, hearing decisions, subpoenas, and hearing transcripts. Ensure the information included is accurate.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring accuracy of the information submitted.
B. I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted.
C. I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information.
D. I have successfully completed college-level coursework or training related to data entry.
E. I have NO experience or coursework related to this work behavior.
05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to data entry
The type(s) of data you entered
Your level of responsibility
06
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
07
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Writes correspondence such as emails, orders, meeting invites, reports, memorandums, decisions, inquiries, agendas, or other methods of disseminating information. Ensures all information is accurate and complete in accordance with policies, standards, and legal requirements using word processing software such as Microsoft Word, Outlook, Excel, and Microsoft Teams.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience writing documents or correspondence. I was responsible for the final content.
B. I have experience drafting documents or correspondence but was not responsible for the final content.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of documents/correspondence you wrote
Your level of responsibility
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 4 – CUSTOMER SERVICE
Greets visitors and answers telephone inquiries to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience greeting visitors and answering phone calls from external contacts to provide information or assistance on inquiries.
B. I have experience greeting visitors and answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone from external contacts was not a routine function of my job.
C. I have NO experience related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
How often you answered calls and from whom
The actual duties you performed
Your level of responsibility
12
WORK BEHAVIOR 5 – OFFICE EQUIPMENT
Operates office equipment.
Instructions
From the list below, please select all the office equipment you have experience in operating.
Computer
Printer
Copy Machine
Fax Machine
Scanner
Postage Machine
Binding Machine
None of the Above
13
In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
14
WORK BEHAVIOR 6 – RESEARCH
Conducts research by gathering and analyzing information related to appeals. Researches files, databases, spreadsheets, and utilizes internet searches to validate and ensure the accuracy of all data entered into the docket system.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or education related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience researching and compiling information from records and files
The actual duties you performed
Your level of responsibility
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov