Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Penang, Malaysia
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales +operational care centres (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular carevisits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customerrequirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
Who we are looking for
Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.