Job Information
Precision Pulley and Idler Sales Operations Team Lead in PELLA, Iowa
Description
Job Title: Sales Operations Team Lead Division: Precision Pulley & Idler (PPI)
FLSA: Exempt Grade: N/A
Job Status: Full Time Travel Required: 0-10%
Revision Date: September 2024 Reports To: Sales Operations Manager
PURPOSE OF POSITION
The Sales Operations Team Lead is responsible for overseeing a team of Inside Sales Representatives and Estimators, ensuring operational excellence, and delivering unparalleled customer service. As a servant leader, the Team Lead’s primary goal is to empower team members, fostering an environment of trust, collaboration, and support. By actively removing obstacles and facilitating resources, the leader ensures the team is well-positioned to meet its objectives and drive customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
More specifically, the employee owner will:
Manage and mentor Inside Sales Representatives and Estimators, cultivating a collaborative and high-performance work environment.
Oversee the department’s workload, ensuring adequate staffing and proper delegation of responsibilities.
Conduct regular performance reviews, offer constructive feedback, and identify professional development opportunities.
Formulate and implement strategies to enhance team performance and meet business objectives.
Assist the team in resolving challenges and overcoming obstacles.
Develop and deliver sales training programs aimed at upselling and expanding the market share.
Act as a key stakeholder in the CRM design process, actively engaging in its implementation and ensuring its effective use across the team.
Leverage data from CRM and other systems to effectively measure, track, and monitor progress toward our goals. Utilize this data to generate actionable insights and make informed decisions that drive continuous improvement
Collaborate with other departments to ensure comprehensive fulfillment of customer needs.
Review and refine procedures and processes to drive continuous improvement.
Participate in ongoing training relevant to the role.
Undertake additional assignments and related tasks as required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Demonstrated leadership capabilities, including a servant leadership approach that emphasizes supporting and developing team members while driving results and fostering a high-performance culture.
Ability to excel in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong attention to detail and organizational skills.
Strong analytical and problem-solving skills, with a focus on continuous improvement.
Comprehensive product and system knowledge.
Capacity to assimilate and recall extensive details, providing audience-specific context to facilitate outcome-oriented meetings.
Strong proficiency in Microsoft Office products, particularly Excel, with the ability to analyze data, create reports, and develop actionable insights.
Hands-on experience with data visualization and reporting tools such as Tableau, including creating dashboards and interpreting data for business decision-making.
EDUCATION – EXPERIENCE – COMPUTER SKILLS
Ideal candidate would have a Bachelor’s degree (B.A) from a four-year college or;
3-5 years related experiences and/or training; or
Equivalent combination of education and experience
TRAINING – CERTIFICATIONS – LICENSES
PPI Product 101
Salesforce Training and/or Certification
Leadership Development Training
COMPETENCIES
To perform this position successfully, an individual should demonstrate the following work competencies:
Safety and Security - Observes safety and security procedures; Uses equipment properly.
Problem Solving - Identifies and resolves issues in a timely manner.
Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
Dependability - Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance - Demonstrates accuracy and thoroughness.
Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
Organizational Support - Follows policies and procedures.
Judgment - Exhibits sound and accurate judgment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, lift and or move up to 50 pounds, repetitively use right hand for simple/light grasping, repetitively use left hand for simple/light grasping, repetitively use right hand for firm/heavy grasping, repetitively use left hand for firm/heavy grasping, repetitively use right hand for fine dexterity, and repetitively use left hand for fine dexterity. Specific vision abilities include close, distance, color and peripheral vision, and the ability to adjust focus. Specific hearing abilities required by this job include the ability to hear customers and the ability to hear instructions from others.
ENVIRONMENTAL ADAPTABILITY
While performing the duties of this job, the employee is in an office and training center setting.
The noise level in the work environment is usually MODERATE.
Employee is occasionally exposed to work near moving mechanical parts.
Steel-toed shoes, safety glasses, and ear plugs are required in production areas and where posted.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employee owners to discuss potential accommodations with Precision, Inc.