Campus Pride Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12379396

Purpose:

Provides outstanding customer service by handling customer transactions in a prompt, accurate, and professional manner. Maintain cash drawer and engage in service activities such as check cashing, withdrawals, deposits, and answering customer inquiries to ensure customer needs are met in a timely manner. Refers customers to appropriate department for product and service needs uncovered during business transactions and/or conversations.

Critical Drivers:

• Transactions are completed with 100% accuracy.
• Meets established productivity standards each month.
• Balance cash drawer 100% each day.

Precise Role, Task, and Responsibilities:

1. Provides and promotes excellent customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
2. Develops rapport with the customer base, greets them by name, and thanks them for their business to ensure a positive experience.
3. Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank; generates stop payments and holds, accepts wire transfers, accepts check orders and property tax payments, and sells cashiers checks, reloadable and gift cards, and license stickers.
4. Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders.
5. Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches retail system balance; researches any balancing errors; monitors cash level within established limits.
6. Assists customers with inquiries, problem resolution, and recommends appropriate bank products and services in person and over the phone; refers customers to the appropriate department when necessary.
7. Assists in the opening and closing of the branches; ensures safety and security of bank and staff by complying with bank policies and procedures in regards to physical security, robbery awareness, and reporting suspicious activity to management.
8. Monitors safe deposit box area by identifying and admitting authorized individuals and inspecting the area upon customer arrival and departure.
9. Helps with the daily balancing of the vault, coin machine, and ATM.
10. Assists customers on setup up and inquiries related to electronic banking including Online Banking and Mobile Banking.
11. Actively participates in the bank incentive program by promoting and participating in a sales and service culture consistent with the Banks business plan goals.
12. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.
13. Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customers private information.
14. General office duties including scanning, copying, filing, and assisting other staff members with projects as assigned.

Physical Demands and Work Environment:

This job operates in primarily a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to succ ssfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. The Team Member must be able to legally operate a motor vehicle and travel to designated locations. While performing the duties of this Job, the Team Member may be required to sit or stand for extended periods of time.

Competencies:

Customer Service: Greets customers promptly and courteously; Provides efficient and accurate customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Teamwork: Exhibits objectivity and openness to others\' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone\'s efforts to succeed.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Maintains Integrity; Accepts responsibility for own actions.

Technical: Basic knowledge of PC/Windows, Micros