Job Information
Tidelands Health Manager Pre-Access in Pawleys Island, South Carolina
Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Responsible for Supervising Patient Access and Scheduling functions, including but not limited to: • Delegates activities to facility Patient Access staff to ensure the Patient Access flow, record creations, financial related aspects, customer service standards and other initiatives of the department are met.
• Ensure that the staff members adhere to all organizational standards, are productive, and produce high-quality work.
• Ensure staffing levels are appropriate, complete performance management, corrective action management, communicate and work with the human resource department in position posting process management and review of potential applicants for employment.
• Oversees and facilitates on-boarding of staff.
• Works closely with Organizational Leadership to understand compliance needs, patient access concerns and overall monitors the patient access functions and completes other duties as assigned while exhibiting exemplary Tidelands Health core customer service values. • Act as a link between the Patient Access Department and the various departments in the Hospitals, IDTF, and Physician Practices
• Supervise, evaluate and train staff – to include customer service and patient relations experience and trends.
QUALIFICATIONS
Education : Must meet one of the following: High School Diploma with a minimum of five (5) years healthcare patient access experience required OR; ○ Associates Degree in Business related field and a minimum of three (3) years healthcare patient accounting experience required. ○ • Experience: Significant Five (5) or More Years of Experience with the following: • Direct management of Surgical Services Patient Access and Scheduling. • Exemplary communication and self-management skills required • Excellent verbal and written communication skills required • Demonstrated experience with having strong interpersonal communication skills required. • Prior experience with interpreting and following detailed policies required. Demonstrated ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems required. • Demonstrated experience with developing and monitoring shift operations as well as routine business hour operations • • Demonstrate general PC aptitude and keyboarding ability at a minimum of 40wpm. required Demonstrate Competency with EPIC, EPIC reports and Microsoft applications such as Outlook, Word, Excel and Explorer required with examples of such work provided required. • • Demonstrated ability to handle projects and task efficiently (time management) required. • Demonstrated ability to perform highly complex computerized procedural tasked required. Demonstrated prior excellence with interpersonal customer focus and problem-solving skills required • Demonstrated ability to work collaboratively among internal and external departments, as applicable, to identify and help resolve enterprise-wide challenges. • • Solid understanding of HIPAA transaction sets and compliance with HIPAA privacy laws • Contract analysis and negotiation. Working knowledge of best practice, contract management system logic, basic reporting skills, and payor policies and procedures. • Exceptional MS Office suite proficiency (Microsoft Access, Excel, Word, PowerPoint, and Visio)
Physical Requirements : Light Physical Agility Test (PAT) Rating
While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.