Job Information
Grundfos Application Support Specialist - SAP HCM in Pasig City, Philippines
Application Support Specialist - SAP HCM
Application deadline:
Workplace: Hybrid Position
Job Location (Short): Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular
Support Engineer Specialist, SAP HCM
Hybrid- Ortigas, Pasig
Are you interested to provide professional and global IT support to end users of Grundfos IS business solutions and applications? You might be the person we are looking for!
What is the Job all about?
By following the Incident or Request Fulfilment procedures, the IS Support Engineer Specialistensures that services related to end users are restored or delivers the requested service within the agreed service levels.
In this position, the member is expected to be the subject matter expert for the application area being supported.
This role will be directly reporting to the Manager for IS SAP Application Support team, and to be based in Ortigas, Pasig City.
Your main responsibilities:
Handle incidents and service requests in the ServiceNow program.
Provide advise and guidance to users in relation to system functionalities.
Provide professional verbal and written dialogue with end users.
Implement Standard and basic Normal Changes.
Communicates with Requester according to above, including super users, super user networks or SMEGs
Escalate relevant tickets to second and third level support/appropriate support group.
Ensure that agreed service levels are fulfilled.
Create 'Support Guides' for IS use in ServiceNow Knowledge Base.
Ensure updated 'Self-Service Guides' for users on ServiceNow Knowledge Base.
Document own work in a proactive manner.
Provide proactive support in driving continuous improvement to meet business performance objectives.
Participate in projects.
Optimise own tools and processes.
Responsible for a global cluster of services which includes:
Train colleagues and business.
Communication and knowledge sharing with colleagues and business.
Alignment with different IS delivery areas and business.
Subject Matter Expert (SME) for area/s being handled.
Your background:
Industry, market and business environment
Experience in implementing well-defined processes within IT and Support
Ability to participate in work with processes or projects.
Ability to participate in a well-defined business process within IT and IT Support
Have 4 - 6 years of relevant experience before entering level besides formal education
Technical, functional and professional
Experience onSAP HR/HCM Support
Background on SAP P21, Success Factors and Dimensions is beneficial
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Willing to work on shifting schedule (8am – 5pm/3pm – 12mn)
Willing to work during holidays
Experience in ServiceNow is beneficial
Education, training and certifications
Bachelor’s Degree or equivalent work experience
What’s in it for you?
Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environmentguided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) .
Development opportunities in an international environment
People- and value-focused organization culture
Social-, team and sport events
Training opportunities
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.