Job Information
Flowserve Corporation Director, Engineering - NA SSO in Pasadena, Texas
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
The Director of Engineering for North America (NA) Services and Solutions (SSO) is responsible for leading a team of Project Engineers, Service Center Engineers, and Engineering Specialists to provide quick technical support for Flowserve’s pumps aftermarket business (upgrades, repairs, parts and onsite services). In addition, this role is responsible for developing the execution strategies and implementation tactics required to provide engineering support for the overall goals and objectives of the NA SSO business unit. The Engineering Director reports directly to the Director/GM – NA SSO and acts as a strategic partner to develop the overall NA SSO strategies and tactics required to achieve business objectives.
This role will report in matrix to the Global Services and Solutions Engineering Director to ensure that the North America Engineering team remains fully aligned with teams in Asia Pacific, Latin America, and Europe.
Essential Duties and Responsibilities
Build and maintain a high level of engineering performance and technical knowledge through mentoring/coaching, course training, and challenging on-the-job assignments.
Drive key performance metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
Partner with Sales and Commercial Operations to provide technical expertise to support business proposals for Flowserve’s installed pump base and/or new installations.
Conduct managerial tasks, including recruiting and hiring new engineers, conducting performance appraisals, responding to poor performance and conduct, and reducing attrition.
Work with other aftermarket engineers to investigate pump problems relating to design, manufacturing quality, or misuse. Record findings and implement improvements or fixes.
Advise and guide manufacturing and vendors through deviations and non-conformances.
Ensure that engineering data is maintained in the governance of enterprise systems/tools.
Support the identification and implementation of advanced manufacturing and inspection tools and equipment.
Seek out new and innovative ways to improve the overall repair, upgrade, and manufacturing process while improving Customer Experience.
Requirements:
At least 3+ years of leadership/managerial experience
Willingness to travel up to 30% (majority of travel will be within Canada/USA with some international travel)
Preferred Qualifications
Proven experience in successfully driving a high-performance culture and ensuring that performance is actively differentiated and managed within the team.
Ability to communicate effectively with the full range of internal stakeholders— from associates to leadership— and ensures that programs, processes, and initiatives are communicated in a clear and effective manner.
Capable of quickly establishing credibility, influencing constituencies, and persuading professionals at all levels.
Excellent analytical and strategic skills. Good business judgment and problem-solving skills with solid economic, industry, and competitive landscape insight.
Have knowledge of the design, materials, pump applications/systems, and operation of rotating equipment
Experience in building organizations that effectively adapt and develop world-class practices from inside or outside the industry to create a powerful competitive advantage.
B.S. in Engineering (Mechanical is preferred)
10+ years of relevant manufacturing experience and 10+ years of managerial experience, preferably in the aftermarket environment
Proven experience building plans to support a rapidly changing business environment and close scrutiny of resources.
Prior experience working the fast-paced and unpredictable environment around services.
Strong drive to make things happen and a strong “can do” attitude
Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment
Experience working in a lean environment and leading lean activities
Basic understanding of business principles including bookings, revenue recognition, order margins, cost overhead, and operating income
Skills and Capabilities
Experience building cross-functional, diverse, and responsive teams
Experience with rotating equipment including detailed product and technical knowledge, such as sizing/selection, application, and strong knowledge of parts and components
Knowledge of service environment activities including DCI (Disassembly, Clean, and Inspect), machining, assembly, test, and field service for rotating equipment.
Possess financial acumen to discuss financial principles in relation to technical decisions
Track record of project management: work scope and responsibilities, schedules, resources, corrective actions, and reporting
Experience in working to established processes and developing new processes
Ability to influence-decision makers in the organization
Experience with various standards used across industry (ASTM, ASME, API, ISO, etc.)
Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment
Excellent leadership skills and demonstrated ability to teach, coach and persuade
Strong analytical and problem-solving skills, in addition to interpersonal, teamwork skills
Strong written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level. Capacity to effectively present information and respond to questions from supervisors and managers at the multiple levels of the organization
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
In California, the pay range for this position is $160,812.13 - $241,331.60 USD Annual
Req ID : R-12776
Job Family Group : Engineering
Job Family : EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.