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Fiserv Training Specialist in Parsippany, New Jersey

Position Description

What does a great Training Specialist do?

The Card Services training team is looking for a motivated individual to join our team as a training specialist. In this role, the successful candidate will be responsible for facilitating existing and new client training on debit and surround solutions virtually and in person (when it resumes). This role will also facilitate training for waves of migrating clients.

In this role, you can expect to:

  • Instruct client participants in both classroom and virtual learning programs

  • Work with Instructional Design team to ensure that course materials and training courses reflects current product features and organizational processes

  • Contribute to the instructional design process to develop client education programs

  • Incorporate adult learning principles (learning needs/styles, etc.) in all material and activity delivery

  • Review and provide input into curriculum and supporting documentation as content changes

Basic qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • Minimum 3 years experience delivering training

  • Experience in adult learning methodologies

  • Ability to travel up to 50% (when can return to business as usual, post COVID)

Preferred qualifications for consideration:

  • Bachelor’s degree in Education, Psychology, Training or Business

  • Knowledge of EFT industry - HIGHLY Preferred

  • Experience in the financial industry or banking

  • Minimum 3 years experience with Microsoft Office tools (Excel, Word, PowerPoint, and Outlook)

  • Strong communication and customer service skills

  • Advanced organizational and time management skills

  • Outstanding communication and interpersonal skills

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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