Job Information
T-Mobile USA Inc Sr Solutions Engineer, Enterprise Accounts in Parsippany, New Jersey
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies
Job Responsibilities:
Provide alignment and support to a group of Enterprise clients, including Fortune 1000 and Global 500 companies, within a specific geographic region
Participate in client meetings including Executive Briefings and onsite at client locations
Enable coverage options and create suitable solutions for client review
Collaborate with clients to develop and expand solutions, achieve business objectives, and overcome technical challenges
Present and differentiate current & future state of T-Mobile's Network capabilities & product roadmap
Demonstrate core and valued-added solutions to clients.
Provide technical guidance and expertise for client Requests for Proposals (RFPs) and bids.
Collaborate with the Sales team on products and solutions to enhance sales performance at the regional & national levels
Participate in client quarterly business reviews and account planning sessions
Own client technical relationships and executive engagements
Support and manage the successful outcome of client pilots & proof of concepts
Lead complex client solution based opportunities in sophisticated client segments such as Fortune 1K & Global 500.
Provides Subject Matter Expertise in the following areas of focus: IOT, UCaaS, Private Network/Network Slicing, SDWAN/Edge, Security, Fixed Wireless, etc.)
Maintaining technical knowledge by attend training in assigned areas
Deep understanding of T-Mobile Solutions including network, products, and technologies.
Ensure a positive client experience related to recommended solutions
Ability to delegate and manage support resources for high-level escalations
Train Sales on technical topics, product updates including leading Tech Talks monthly
Participate and lead Product, Network, & Marketing road-show and/or webinars
Also responsible for other Duties/Projects as assigned by business leadership as needed
Education:
High School Diploma/GED (Required)
Bachelor's Degree STEM area of study strongly preferred. (Required)
Work Experience:
4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required)
Experience supporting Enterprise and Public Sector accounts.
Knowledge, Skills and Abilities:
Technical Leadership (Required)
Project Management (Preferred)
Communication Excellent oral and written communications; strong interpersonal skills. (Required)
Sales Experience with Sales Methodologies. (Preferred)
Applications Proficiency with business application software. (Required)
Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
Technical Presentations Ability to create and deliver technical presentations. (Required)
Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Required
* At least 18 years of age
* Legally authorized to work in the United StatesTravel:
Travel Required (Yes/No): Yes (Limited)DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offeringmedical, dental and vision insurance, a flexible spending account, 401(k), employee stockgrants, employee stock purchaseplan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about2.5 weeks for new part-timeemployees annually - paid parental and family leave,family building benefits, back-up care, enhanced family support, childcare subsidy,tuitionassistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,check outwww.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.