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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6792429

Job Announcement: Information & Referral Specialist / Outreach Assistant

SMILE Center for Independent Living is currently accepting resumes for the following open position

POSITION TITLE: INFORMATION AND REFERRAL SPECIALIST / OUTREACH ASSISTANT

POSITION CLASSIFICATION: Part-time position 20-25 hours per week.

There is the high possibility of full time status with the agency after a year of employment.

STARTING PAY RATE: Depending on experience

JOB DESCRIPTION SUMMARY: Under the general supervision of the Executive Director, the Information & Referral Specialist / Outreach Assistant Representative will provide information and referral services, outreach and act as staff support to the agency and its employees. Some travel to La Paz County may be required.

ESSENTIAL RESPONSIBILITIES/DUTIES:

• INFORMATION AND REFERRAL: provide reception services for agency, greeting all visitors and callers in a courteous and professional manner. Answer multi-line phone/relay calls/fax and route all calls to appropriate CIL staff and/or volunteers. Record and forward messages as appropriate via phone messages/database.
• OUTREACH/IL: Assist with outreach to underserved/unserved populations. Provide direct services to consumers and information and referral (I&R) services primarily on behalf of persons with disabilities and the public at large. Maintain central I&R database and network of community contacts. Maintain order in display and distribution of agency and other publications. Ensure all display and distribution materials are up to date. Research information that may be beneficial to the independence of persons with disabilities. Follow-up on reportable data to determine whether callers/consumers gained access to previously unavailable services. Track contacts and report at least
• STAFF SUPPORT: Provide clerical assistance to the Executive Director and program staff, assisting with communications, printing/duplicating, filing, and updating resources files. Maintain and organize office supplies and stationary as
• INTERAGENCY COMMUNICATIONS: Initiate and maintain collaborative working relationships and communications with all CIL staff and with agencies and organizations that serve the needs of persons with
• POLICY AND PROCEDURES: Abide by all CIL policies and procedures including maintaining the security and confidentiality of consumer
• OFFICE MAINTENANCE: Maintain professional appearance of work area and common
• OTHER DUTIES: Other duties as assigned that will help the CIL with its mission and day-to-day standards of

QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Has the ability to handle multiple incoming phone lines
• Has the ability to speak, read, write English correctly and fluently Bilingual in English & Spanish
• Has the ability to speak and understand Spanish (ability to write in Spanish is a plus) Has excellent communication skills
• Has pleasant personality and neat appearance
• Ability to manage time and resources efficiently and effectively within work hours
• Has ability to use a computer to locate information accurately and efficiently
• Has the basic knowledge of computers. Can use and perform data entry in Microsoft Software applications; ACCESS, Excel, Word, and Outlook.
• Has the ability to follow directions, work under time constraints
• Has the ability to work independently without constant supervision and complete all assigned tasks by the given deadlines
• Has the ability to utilize computers, e-faxes, office photocopying equipment and other office machines Credentials and Experience:
• One (1) year certificate or technical school with three to six months of related experience and/or training in Human Services field or an equivalent combination of education and experience. Preferred: 2-year college degree in Human Services or similar field with three to six months experience.
• Must be able to provide proof of legal documentation for employment.
• Has the ability to pass a background check and/or obtain a fingerprint clearance card. Physical Requirements:
• Can sit at a desk for long periods of time using the telephone or computer Able to sit, reach, lift, push, stretch, lift up to 50 lbs. on occasions
• Able to see, speak to and hear visitors at an ordinary conversation level and to participate in telephone conversations
• Has the ability to work in a diverse environment (quiet to lots of activity and noise)

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Please tell us if you require a reasonable accommodation to apply for or to perform the job duties.

PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY SMILE IS AN EQUAL OPPORTUNITY EMPL