Job Information
Aston Carter 23 An Hour Customer Service Representative in Papillion, Nebraska
Customer Service Role Starting At $23.00 an hour! Looking to work for well known and leading banking and investment firm? Please read description below and apply!
Seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: *Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. *Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. *Refer unresolved customer grievances to designated departments for further investigation. *Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. *Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. *Solicit sale of new or additional services or products. *Building and maintaining strong business relationships with existing customers through established service and banking sales standards *Developing, maintaining and demonstrating a basic knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions *Identifying opportunities for upselling additional banking products by understanding customers' accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication. Skills: *Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. *Ability to work independently and manage one's time. *Ability to accurately document and record customer/client information. *Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Top Skills Details:
call center,multi tasking,computer skills,collections customer service
Nice to have on resume:
prior banking/finanical experience
Prior experience in debit card/credit card disputes
Experience Level:
Intermediate
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.